Support Services Worker – Casual, on Call, Weekends, Holidays

Alberni Valley Employment Centre; Port Alberni; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization is looking for a Support Services Worker to assist clients in maintaining or finding appropriate housing. The role involves client intake and case planning, requiring compassion and strong interpersonal skills. This is a casual, on-call position that may lead to more stable work. Candidates should have a minimum Human Service Worker Diploma and be proficient in Microsoft tools.

Qualifications

• Minimum Human Service Worker Diploma (2 years) and/or combination of education and experience.
• Successful applicants should be compassionate and empathetic.
• Current Criminal Records Check is mandatory.

Responsibilities

• Provide support to clients to maintain or find appropriate housing.
• Conduct client intake and case planning.

Skills

Compassionate

Empathetic

Interpersonal skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Education

Human Service Worker Diploma (2 years)

Job description

Overview

Job Number 26811

Employer: Port Alberni Shelter Society (PASS)

Location: Port Alberni, BC

Date Posted: May 20, 2025

Apply By: Aug 19, 2025

Start Date: ASAP

Schedule: Casual

Wage: 29.17 / hr as per the current collective agreement

NOC Code: 4212

Source: Employer

Job Title: Support Services Worker

Reports to: Senior Shelter Manager

Start Date: As Soon As Possible

Benchmark: Program Coordinator 1

Rating for Grid level / point value: Grid level 12

Location notes: Located on the traditional territories of the Hupacasath and Tseshaht First Nations.

For more information, please visit the PASS website or contact the organization directly.

Job Summary

Under the supervision of the Senior Shelter Manager, a Support Services Worker provides support to clients and helps them to maintain or find appropriate housing within the community (including at various PASS sites). This is a casual, on-call position, which may lead to part- or full-time work.

Responsibilities

• Client intake.
• Case planning (including making referrals, maintaining client’s appointments).

Additional Information

• This job entails working with a broad cross section of individuals with varying needs and is best suited to individuals who like to work with people.
• Successful applicants should be compassionate, empathetic, outgoing and have strong interpersonal skills and personal boundaries.
• Working conditions may at times be challenging, as some clients may be uncooperative or demanding.
• Hands-on work may be required as some clients may need help de-cluttering their living areas and need assistance to develop life skills.

Qualifications

• Minimum Human Service Worker Diploma (2 years) and/or combination of education and experience.
• Strong computer skills, proficient in Microsoft Word and Microsoft Excel.
• Current Criminal Records Check.
• Naloxone training and knowledge surrounding trauma informed care practices / non-violent crisis intervention preferred upon employment.

PASS thanks all applicants for their interest; however, only those selected for an interview will be contacted.

Contact & Hours

Address: 4805-B Mar Street, Port Alberni, BC V9Y 8J5

Phone: [phone]

Toll Free: 1-888-454-4560

Fax: [phone]

Email: [e-mail]

Hours by Location

Port Alberni Hours: Monday 8:30 am to 5:30 pm; Tuesday to Thursday 8:30 am to 4:30 pm; Friday 8:30 am to 3:30 pm

Tofino Hours: Monday 9:30 am to 5:30 pm; Wednesday 8:30 am to 4:30 pm; Friday 8:30 am to 4:30 pm

Ucluelet Hours: Monday 9:30 am to 5:30 pm; Tuesday 8:30 am to 4:30 pm; Thursday 8:30 am to 4:30 pm