Supervisor - Guest Experience and Ticket Ops X-Train (2 Vacancies) 2025-040

Regina Exhibition Association Limited (REAL); Regina; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local exhibition association in Regina is seeking a Supervisor for Guest Experience and Ticket Operations. This role involves overseeing event day staff, managing ticket sales, and providing exceptional customer service. Candidates should have experience in event management and strong communication skills. This position offers competitive wages and flexible working hours.

Benefits

Competitive wages and benefits

Flexible employment opportunities

Matching Group RRSP plan

Qualifications

• 1-3 years' experience in coordinating and supervising large-scale events.
• Ability to work irregular hours, including weekends, evenings, and holidays.

Responsibilities

• Assist with ticket sales and admission scanning during events.
• Resolve escalated customer issues.
• Support team efficiency and job completion.

Skills

Excellent interpersonal and communication skills

Proficiency in Microsoft Office

Knowledge of event management

Ability to work under stress and multitask

Strong organizational skills

Education

Certification in Event Management, Project Management, Community Engagement

Tools

CRM systems

Ticketing systems

Event Pro

Job description

Overview

Supervisor - Guest Experience and Ticket Ops X-Train (2 Vacancies) 2025-040

THE OPPORTUNITY AWAITS YOU

The Supervisor, Guest Experience & Ticket Operations is responsible for assisting the Manager and Assistant Manager of Guest Experience & Ticket Operations in leading the day-to-day service delivery in venues managed by Regina Exhibition Association Limited (REAL). This role helps maintain a welcoming and safe environment for all guests by providing leadership through exceptional customer service and upholding venue policies in a friendly, professional, and safe manner. The Supervisor will oversee event day staff and support management with functions such as Ticket Sales, Event Booking, Venue Operations, Guest Experience, and Finance to ensure a professional, organized, efficient, and customer-friendly experience.

What You Will Do

Responsibilities

• Support Guest Experience Management by utilizing Ticketmaster and other ticketing platforms.
• Assist with ticket builds and purchasing processes.
• Help configure event builds.
• Oversee ticket sales and admission scanning during events.
• Troubleshoot issues during event execution and document corrections.
• Manage financial transactions including recording and reconciling vouchers.
• Maximize sales opportunities through team supervision and additional product offerings.

Provide support to internal and external customers

• Reading tickets and understanding venue layouts.
• Assisting Guest Relations to ensure valid tickets for entry.
• Monitoring guest movement for safety and policy compliance.
• Controlling access to venues and areas.
• Demonstrating knowledge of ticket troubleshooting processes.

Lead outstanding customer service

• Providing ticket services via inbound calls and follow-ups.
• Supporting ticket needs and team visibility.
• Resolving escalated customer issues.

Foster leadership and teamwork

• Creating a supportive environment within the Guest Experience department.
• Maintaining procedures and systems.
• Supporting team efficiency and job completion.

Other duties as required.

This is a casual position scheduled according to business needs.

Requirements

What It Takes

• Certification in Event Management, Project Management, Community Engagement, or relevant experience is an asset.
• 1-3 years' experience in coordinating and supervising large-scale events or related fields.
• Experience with CRM and ticketing systems is an asset.

Knowledge, Skills, and Abilities include

• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office and Event Pro.
• Knowledge of event management.
• Ability to work under stress and multitask.
• Strong organizational skills and attention to detail.
• Ability to work irregular hours, including weekends, evenings, and holidays.

Benefits

Why Choose REAL?

• Make a difference in your community.
• Create fun and memorable moments for guests.
• Flexible employment opportunities, full-time or casual.
• Competitive wages and benefits.
• Matching Group RRSP plan.

Apply by June 4, 2025, via this link. For more information, visit www.realdistrict.ca.

Note : Only selected candidates will be contacted. Preference given to internal applicants with existing REAL RWDSU seniority.

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