Student, End-User Device Management & Support

OMERS; Toronto; Hybrid; CAD 50,000 - 71,000; Full time

Job summary

A leading pension plan in Canada is seeking a User Device Management Analyst in Toronto. This role involves providing end-user support for various devices, ensuring proper operation of technologies, and responding to incidents. Ideal candidates are pursuing a degree in computer science and have experience in customer service. The company embraces a hybrid work model, requiring office attendance four days a week. Competitive salary of $50,700 - $70,200 per year will be offered, alongside additional benefits.

Benefits

Annual Incentive Award

Group benefits

Retirement plans

Qualifications

• In the process of obtaining a post-secondary degree in computer science or computer-related studies.
• Experience in customer service or client-facing interactions.
• End user experience with Windows laptops, MacBooks, iPhones, and Android devices.

Responsibilities

• Provides end-to-end technology support, including hardware and network.
• Conducts independent analysis to resolve strategic issues.
• Respond promptly to incidents and service requests from clients.

Skills

Customer service experience

End user experience with Windows laptops

Diagnosing network issues

Collaborative teamwork

Education

Post-secondary degree in computer science or related

Tools

Windows 11

MacBooks

iPhones

Android devices

Job description

A leading pension plan in Canada is seeking a User Device Management Analyst in Toronto. This role involves providing end-user support for various devices, ensuring proper operation of technologies, and responding to incidents. Ideal candidates are pursuing a degree in computer science and have experience in customer service. The company embraces a hybrid work model, requiring office attendance four days a week. Competitive salary of $50,700 - $70,200 per year will be offered, alongside additional benefits.