Strategic WFM Coordinator — Call Center Analytics

Rogers Communications, Inc.; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading telecommunications company is seeking a Workforce Management Coordinator for its Toronto office. The role involves coordinating schedules, assisting with team performance metrics, and strategic planning to enhance workforce productivity. Ideal candidates will have at least 2 years of customer service experience in financial services, exceptional organizational and time management skills, and the ability to adapt in fast-paced environments. This is a full-time position with onsite requirements starting in 2026.

Benefits

Health & well-being benefits

Paid time off for volunteering

Pension plan

Generous employee discounts

Qualifications

• At least 2 years’ customer service experience working in financial services.
• Exceptional problem-solving skills.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Coordinate all scheduling and real-time deliverables.
• Assist Workforce Manager in strategic planning.
• Design templates for workforce management.

Skills

Customer service experience

Problem-solving skills

Detail-oriented

Organizational skills

Time management skills

Job description

A leading telecommunications company is seeking a Workforce Management Coordinator for its Toronto office. The role involves coordinating schedules, assisting with team performance metrics, and strategic planning to enhance workforce productivity. Ideal candidates will have at least 2 years of customer service experience in financial services, exceptional organizational and time management skills, and the ability to adapt in fast-paced environments. This is a full-time position with onsite requirements starting in 2026.