Strategic Vendor Operations Lead

Capital One Canada; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Principal Associate in Operations to manage Third Party Vendor relationships and ensure they meet quality standards. This role involves monitoring vendor performance, driving data-driven recommendations, and providing insights to Senior Leadership. The ideal candidate has 5+ years of experience in vendor operations and excels in a fast-paced environment. Join us and impact financial resilience for our customers in a hybrid work model.

Benefits

Work From Home allowance

Mental health coverage up to $3000

Tuition subsidies up to $5000

Qualifications

• 5 years of experience managing Third Party Vendor operations.
• 5 years experience working in a cross-functional environment.

Responsibilities

• Manage outsourced legal vendors and deliver on customer experience goals.
• Monitor vendor performance metrics and develop action plans.
• Provide reporting to Senior Leadership on operational changes.

Skills

Strong communication skills

Influence skills

Data interpretation

Project leadership

Tools

Lean Methodologies

Six Sigma

SQL

Tableau

Job description

A leading financial services company in Toronto is seeking a Principal Associate in Operations to manage Third Party Vendor relationships and ensure they meet quality standards. This role involves monitoring vendor performance, driving data-driven recommendations, and providing insights to Senior Leadership. The ideal candidate has 5+ years of experience in vendor operations and excels in a fast-paced environment. Join us and impact financial resilience for our customers in a hybrid work model.