Strategic SaaS Customer Success Manager

SugarCRM; Southwestern Ontario; Hybrid; CAD 191,000 - 203,000; Full time

Job summary

A leading CRM software company is seeking an experienced Customer Success Manager to enhance client relationships and drive customer retention. This role will engage with clients post-sale, ensuring their success with the platform while identifying opportunities for upselling. Ideal candidates should have 4-6 years in customer success or similar roles and possess strong analytical and communication skills. A hybrid working environment and competitive salary package await the right candidate.

Benefits

Benefit Stipend

Health & Wellness Reimbursement Program

Educational Resources

Discount programs

Qualifications

• 4-6 years of experience in customer success or client-facing roles.
• Ability to build long-lasting relationships with clients
• Strong analytical skills for data interpretation.

Responsibilities

• Build and maintain strong relationships with key stakeholders.
• Own the entire post-sale lifecycle for assigned customer accounts.
• Identify upselling and cross-selling opportunities.

Skills

Customer-Centric Mindset

Communication Excellence

Proven Track Record

Data-Driven Approach

Revenue Growth Expertise

Team Collaboration

Job description

A leading CRM software company is seeking an experienced Customer Success Manager to enhance client relationships and drive customer retention. This role will engage with clients post-sale, ensuring their success with the platform while identifying opportunities for upselling. Ideal candidates should have 4-6 years in customer success or similar roles and possess strong analytical and communication skills. A hybrid working environment and competitive salary package await the right candidate.