Starbucks Shift Leader

University of Victoria; Victoria; On-site; CAD 30,000 - 60,000; Part time

Job summary

A renowned educational institution located in Victoria, British Columbia, is seeking a Shift Leader for its Starbucks location. This role involves supervising baristas, assisting in operations, preparing beverages, and ensuring excellent customer service. Applicants should possess relevant experience as a barista, hold a Food Safe Level 1 Certificate, and complete Starbucks training. Strong interpersonal and communication skills are essential for addressing customer inquiries effectively.

Qualifications

• 1 year relevant experience as a barista or equivalent.
• Good working knowledge of food preparation and storage principles.
• Working knowledge of cash and card transactions.

Responsibilities

• Assist in supervising the daily operation of Starbucks.
• Supervise baristas in the Operations Supervisor's absence.
• Prepare food and beverages and operate the cash register.

Skills

Excellent interpersonal skills

Cash handling accuracy

Ability to work independently

Strong supervisory skills

Excellent communication skills

Education

Food Safe Level 1 Certificate

Completion of specialized Starbucks training program

Job description

The Bookstore is the University's one-stop shop for books, supplies and stationery, clothing and giftware. In addition, The Bookstore Starbucks location provides coffee and a variety of snacks. The Bookstore offers services to faculty, students, staff, members of the local community, and is part of a greater community of campus service providers.

Reporting to the Starbucks Manager, this position assists the Starbucks Operations Supervisor in supervising the daily operation in the high volume Starbucks located at the lower level of the bookstore. The Shift Leader is responsible for daily supervision of baristas in the Operations Supervisor's absence and assists in training of café employees. In addition, the Shift Leader prepares food and beverages, operates the cash register, operates the coffee machines, and completes light manual duties.

Skills

• Excellent interpersonal skills and a service oriented attitude
• Cash handling accuracy
• Ability to work independently and within a team environment
• Strong supervisory, interpersonal, customer service and training skills
• Excellent communication skills, with the ability to address customer complaints

Specialized Knowledge/Education

• Good working knowledge of principles, techniques and practices of food preparation and storage
• Working knowledge of cash, debit and credit card transactions and reconciliation
• Must complete the specialized Starbucks training program
• Food Safe Level 1 Certificate

Experience

• 1 year relevant experience as a barista or an equivalent combination of education and experience