Staff Product Manager - Onboarding and Compliance

Twilio; Canada; Remote; CAD 209,000 - 309,000; Full time

Job summary

A leading cloud communications company is seeking a Staff Product Manager to join their Trust Hub product team focused on onboarding and compliance. This role requires 8+ years of product management experience, excellent communication skills, and the ability to collaborate with cross-functional teams. The ideal candidate will drive the product vision and launch initiatives that enhance customer registration experiences while maintaining best practices in KYC standards.

Benefits

Competitive pay

Generous time off

Parental and wellness leave

Healthcare benefits

Retirement savings program

Qualifications

• Minimum of 8 years of product management experience in SaaS, IaaS, or PaaS.
• Proven track record of leading successful product launches and driving product strategies.
• Strong technical and UI/UX understanding.

Responsibilities

• Develop, communicate, and gain buy-in for the product vision and strategy.
• Lead teams to launch products that execute the vision.
• Analyze data to inform product decisions.

Skills

Product management experience

Analytical thinking

Communication skills

Technical understanding

Initiative and ownership

Education

Bachelor’s degree in Computer Science or Engineering

Job description

Staff Product Manager - Onboarding and Compliance

Remote - US

Overview

Twilio is growing rapidly and is looking for a Staff Product Manager to join our Trust Hub product team in Onboarding and Compliance. Trust Hub is Twilio’s Know Your Customer (KYC) platform and the gateway to accessing all of Twilio’s communication APIs. This role will own various Trust Hub products end to end to create streamlined registration experiences while maintaining best-in-class KYC standards.

Responsibilities

• Develop, communicate, and gain buy-in for the product vision, strategy, and roadmap aligned with company goals.
• Lead cross-functional teams to plan, design, develop, and launch products that execute the vision.
• Deeply understand customer needs and collaborate with engineering and UX to translate into product requirements and user stories.
• Define key metrics, analyze data, and inform product decisions to measure success.
• Manage relationships and expectations with cross-functional stakeholders at all levels of the organization.
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.

Qualifications

We value diverse experiences and invite all who meet the required qualifications to apply. If your career is unconventional, consider Twilio—we welcome new perspectives.

Required:

• Minimum of 8 years of product management experience in SaaS, IaaS, or PaaS
• Proven track record of leading successful product launches and driving product strategies
• Strong analytical thinking with the ability to use quantitative and qualitative data to make product decisions and drive outcomes
• Excellent communication and interpersonal skills to influence and collaborate at all levels and present to stakeholders
• Strong technical, analytical, and UI/UX understanding; ability to dive deep while keeping sight of big-picture goals
• Initiative, ownership, and accountability to decode vague priorities and drive initiatives forward
• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
• Experience building APIs and developer-focused products/services
• Experience in telecommunications or other regulated ecosystems

Location

Remote and based in the United States, but not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

May travel occasionally for project or in-person team meetings.

What We Offer

Competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Compensation

The role’s compensation ranges depend on location and other factors. The following ranges are provided for reference where applicable:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $152,500 – $190,600
• Based in New York, New Jersey, Washington State, or California (outside the San Francisco Bay Area): $161,500 – $201,800
• Based in the San Francisco Bay Area, California: $179,400 – $224,200
• Equity eligibility and bonus plans may apply. Benefits include health care, 401(k), paid sick time, paid personal time off, and paid parental leave

The starting salary will be determined based on skills, experience, and geographic location.

Applications for this role are open through September 22, 2025, but may change based on business needs.

Equal Opportunity

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other legally protected characteristics.