Sr Operations Supervisor

DHL Germany; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A global logistics company is seeking a Sr Operations Supervisor in Quebec City. The role involves managing daily operations, ensuring timely package handling, and leading a team. Ideal candidates will have over three years of experience in warehouse or courier operations, strong leadership skills, and proficiency with Microsoft Office. The position requires flexibility in shifts and ability to manage multiple responsibilities efficiently. A commitment to safety and compliance is essential.

Benefits

Competitive compensation packages

Benefits for personal lives

Qualifications

• Flexible to cover both AM and PM shifts; some weekends may be required during peak periods.
• 3+ years of warehouse/on-road operations experience in the courier industry.
• Must complete Transport of Dangerous Goods & WHMIS training courses.

Responsibilities

• Recruit, orient, train, and manage all operations staff.
• Ensure timely and accurate handling of outgoing freight every day.
• Maintain staff resources, materials and supplies at all times.

Skills

Proven communication skills

Leadership

Problem-solving skills

Time-management

Organization skills

Education

College or university designation in an appropriate discipline

Tools

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Job description

What makes DHL great? Our People! We know each employee’s individual contribution makes us the #1 Express Delivery and Logistics Company in the world. DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our corporate culture is about personal commitment – to our business, to each other, and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Sr Operations Supervisor – Quebec City, DHL Express

This role will provide “hands‑on” proactive management of the employees engaged in the daily pick‑up, handling and delivery of packages and freight, within prescribed standards of cost, efficiency, accuracy and on‑time distribution. The supervisor implements new procedures to improve operational effectiveness and provides performance reports for management as required. They act as a proactive member of the Sales resource team in the provision of customer service solutions and lead the Supervisor team.

Responsibilities

• Recruit, orient, train, schedule, manage and recommend discipline for all operations staff.
• Establish and implement productivity, quality and cost measurements & strategies to achieve desired operational results.
• Ensure timely and accurate handling of outgoing freight daily, in accordance with established standards and procedures.
• Manage the exports team and courier debrief, and remote couriers.
• Complete accurate and timely reports for management (staff schedules, attendance records, recruitment/payroll documentation, dangerous goods incidents, health and safety, load quality, arrival/departure, etc.).
• Ensure successful implementation and continued application of scanning technology.
• Apply appropriate leadership/management style with open communication to motivate staff.
• Maintain sufficient staff resources, materials and supplies on hand at all times.
• Ensure the warehouse is organized and set up for the next shift.
• Maintain equipment in safe, efficient operating conditions at all times.
• Establish and maintain a proactive safety program in compliance with legislative requirements and the collective agreement.
• Investigate employee complaints and grievances, prepare written replies and liaise with the Manager and Employee Relations & Service Centre Manager for final responses.
• Establish and maintain a proactive security program to safeguard the company’s physical assets.
• Implement and follow up on customer service solutions as determined by the Sales resource team.
• Identify, track and adjust operations to meet service standards by auditing & measuring productivity and results.
• Reroute/guide operations as necessary to meet changes and emergencies.
• Update operations and sales management on issues as required.
• Address customer complaints and escalated items in a professional, expedient manner.
• Perform other assignments (e.g., assist Service Centre Manager) as required.
• Ensure internal and external customer satisfaction.
• Ensure all materials on hand, on road and exported are scanned.
• Ensure all inbound freight ready for delivery is put on road and serviced per Global SOP and productivity requirements.
• Achieve 100% courier debrief daily with full compliance on execution of daily operational processes.
• Achieve 100% shuttle departures daily.
• Ensure pick‑up and delivery standards are met.
• Identify and address root causes of service failures (not just treat symptoms).
• Keep staff overtime/costs within approved budget.
• Ensure compliance with Transport of Dangerous Goods and WHMIS.

Qualifications

• Flexible covering both AM and PM shifts; some weekends may be required during peak periods.
• Proven communication skills – written & oral; demonstrated leadership, analysis and problem‑solving skills.
• Very good PC skills (Office suite – Word, Excel, Outlook, PowerPoint).
• Knowledge of Collective Agreements & Occupational Health & Safety Act; drive, initiative and flexibility to ensure task completion.
• Strong time‑management & organization skills.
• College or university designation in an appropriate discipline.
• Ability to manage multiple activities and deadlines.
• Demonstrated leadership and assertiveness.
• Must complete Transport of Dangerous Goods & WHMIS training courses.
• 3+ years of warehouse/on‑road operations experience in the courier industry.
• Knowledge and compliance with Dangerous Goods/WHMIS special handling procedures.
• Prior working experience with quality/process improvement initiatives.

All applicants are required to pass interviews, a criminal background check for all countries lived in for the past five years, and other background checks in order to qualify for the position.

Thank you for your application. Those selected for an interview will be contacted.

We are an equal‑opportunity employer and believe we will succeed through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.