Sr. Manager, Operations & Supply Chain (12-Month Contract)

Roadpost; Toronto; Hybrid; CAD 85,000 - 110,000; Full time

Job summary

A leading communication solutions provider in Toronto seeks a Sr. Manager, Operations & Supply Chain to lead ERP and inventory system transformation. This role includes managing a production team and optimizing 3PL vendor management. Candidates should have over 5 years in ERP implementations and strong project management skills. This is a 12-month maternity leave replacement contract with a hybrid work model.

Benefits

Competitive Pay

Completion Bonus

Flexible Work

Paid Time Off

Learning & Development

Inclusive Culture

Qualifications

• 5+ years in ERP implementations, inventory systems, and 3PL integrations.
• Proven project/change management skills and AI tool adoption experience.
• Strong competencies in process documentation, SOP creation, and system testing.

Responsibilities

• Lead ERP Inventory and order management system transformation.
• Manage 5-person Production team for logistics and fulfillment.
• Utilize AI tools for KPI and SLA design and process automation.

Skills

ERP implementations

Inventory systems

3PL integrations

Project/change management

AI tool adoption

Leadership in logistics

Process documentation

Analytical skills

Communication skills

Stakeholder coordination

Education

Degree in Business, Operations, Supply Chain

Tools

Sage

NetSuite

Linnworks

Job description

Overview

Why This Role Matters. At Roadpost, our mission is to keep people connected and safe—anywhere on the planet. Whether empowering backcountry explorers, supporting remote workforces, or assisting emergency teams, we enable vital communication when it matters most. Learn how we change lives through ZOLEO Rescue Stories. As we embrace an AI‑first organizational vision, this role is pivotal to our future. Reporting to the VP of Operations, the Sr. Manager, Operations & Supply Chain will champion two transformative initiatives:

• Steering the 2026 implementation of a new ERP Inventory and order management modules, replacing our current Linnworks inventory and order management system.
• Leading the 3PL vendor transition to elevate logistical agility and efficiency.

You’ll also lead a high-performing 5-person Production Team, including a Team Lead, with responsibility for logistics, inventory management, RMAs, and order handling/fulfillment. This role is key to ensuring operational excellence and transformation across Roadpost and ZOLEO.

What You’ll Do

• Lead ERP & Inventory System Transformation
• Take full ownership of the ERP Inventory and order management module replacement – covering inventory, PO management, order fulfillment, shipping, and 3rd party channel integrations.
• Leverage AI tools to assist in project scoping, data mapping, SOP development, system testing, user training, and change management.
• Bridge ERP consultants and internal teams to ensure a seamless rollout.
• Operational Insight, Enablement & Collaboration
• Document core workflows and support training to drive ERP adoption.
• Analyze KPIs to identify trends, issues, and improvement opportunities.
• Collaborate across teams to align on business goals and minimize risks.
• Manage the Production & Fulfillment Team
• Lead a skilled 5-person team, including a Team Lead, in handling pick/pack/ship, RMAs, inventory, and logistics.
• Foster a culture of accountability, innovation and continuous improvement.
• Optimize 3PL Vendor Management
• Utilize AI-powered workflows for KPI, SLA design, and process automation.
• Own integrations with the ERP, Amazon FBA/MCF, EDI and other platforms.
• Lead evaluation, selection, onboarding, and integration of a potential additional 3PL partner.

Qualifications & Skills

Must-Have

• 5+ years in ERP implementations, inventory systems, and 3PL integrations.
• Proven project/change management skills and AI tool adoption experience.
• Hands-on experience with Sage, NetSuite, or Linnworks.
• Leadership in logistics or fulfillment, managing small operational teams.
• Strong competencies in process documentation, SOP creation, and system testing.
• Excellent analytical, communication, and stakeholder coordination.
• Degree in Business, Operations, Supply Chain, or equivalent experience.

Nice-to-Have

• Exposure to satellite/telecom environments (e.g., ZOLEO).
• French proficiency (verbal and written).

What Success Looks Like

• ERP implemented on time and on budget, with strong adoption and improved data accuracy.
• Smooth 3PL migration, yielding cost efficiencies and service enhancement.
• A motivated and efficient team throughout the transition.
• Measurable KPI improvements in fulfillment, inventory accuracy, and forecasting.
• Active use of dashboard and AI tools to inform and drive business decisions.

What We Offer

• Competitive Pay: Market-aligned compensation reflecting your impact.
• Completion Bonus: A performance-based bonus awarded upon successful completion of the contract term and key project milestones.
• Flexible Work: A hybrid model (3 days in office/week) that balances collaboration and lifestyle flexibility.
• Paid Time Off: Vacation and sick days to help you rest, recharge, and stay well.
• Learning & Development: A continuous learning environment that encourages experimentation and includes access to a professional development budget.
• Inclusive Culture: A values-driven, collaborative, and supportive workplace.

Note: This is a 12-month maternity leave replacement contract (September 2025 -September 2026).

What we will not include: boilerplate tracking codes or site-only notices.