Sr. Digital Marketing Account Manager

Jumpfactor; Toronto; Remote; CAD 70,000 - 95,000; Full time

Job summary

A premier digital marketing agency based in Toronto is seeking an experienced Account Manager to oversee client relationships and ensure campaign success. The ideal candidate has over 4 years of experience in account management and excels in client communication and project management. Join a skilled international team where you can grow and make a real impact.

Benefits

Competitive compensation package

Performance-based bonuses

Access to paid training and courses

Paid social events

Weekly learning programs

Qualifications

• 4+ years of hands-on account management or customer service experience.
• 2+ years managing KPIs focusing on account growth and client retention.
• High level of tech savviness and software proficiency.

Responsibilities

• Maintain a Net Promoter Score (NPS) of 8+ across clients.
• Manage project scope, deadlines, and client expectations.
• Build rapport with client stakeholders at all levels.

Skills

Account management experience

Client communication

Project/task management

Tech savviness

SEO knowledge

Meticulous attention to detail

Job description

Overview

WHO WE ARE: Jumpfactor is an award-winning, 7-time Growth500 Fastest Growing Agency in Canada. We are a dynamic, fast-paced, and highly specialized digital marketing agency focused on helping Managed Service Providers (MSPs) and B2B tech companies achieve massive growth. With over $1.6 Billion in client revenue generated, we are recognized globally as a top-tier MSP growth expert.

We’re looking for driven, resourceful professionals who take ownership of their work, love building and optimizing, and have a passion for delivering exceptional outcomes. If you’re someone who enjoys solving complex problems, pushing boundaries, and leading in the ever-evolving digital landscape, Jumpfactor is the place for you.

Role Overview

In this senior role, you will play a crucial part in the success of our client\'s digital campaigns. Your expertise in customer success, account & stakeholder management, and project management will be essential in retaining and growing the business with our clients. You will work closely with a team of implementers and collaborate with clients to ensure strong campaign performance and demonstrate consistent value and ROI. This role has the potential to fast-track to a Team Lead or Director position.

Core Values

Be STRATEGIC. Be PASSIONATE. Be TENACIOUS. Maintain INTEGRITY.

Why Employees Love Jumpfactor

• Very competitive compensation package.
• You will work with a very skilled international team.
• Endless growth opportunities and career advancement.
• Performance-based bonuses that recognize your impact.
• Access to paid training, courses, events, and conferences.
• Enjoy paid social events that foster team camaraderie.
• Engage in weekly learning programs to stay ahead.
• Harness state-of-the-art technologies and tools for excellence.

Qualifications

• 4+ years of hands-on account management or customer service experience
• 2+ years of a strong track record of managing KPIs focusing on account growth, client retention, and satisfaction.
• 2+ years of project / task management experience.
• Experience in mentoring junior Account Managers
• High level of tech savviness and software proficiency.
• Exceptional written and oral communication skills.
• Strong organizational skills with meticulous attention to detail.
• Some experience or strong interest in SEO & Digital marketing.

Role and Responsibilities

• Maintain a Net Promoter Score (NPS) of 8+ across a set of 10-18 clients.
• Comfortably handle the larger/ enterprise accounts within your pod.
• Efficiently manage project scope, deadlines, and client expectations.
• Serve as a strong example for junior account managers.
• Demonstrate value and work completed to clients with a focus on leads & ROI.
• Build rapport with all client stakeholders at all levels.
• Maintain retention levels and grow/upsell accounts within target KPIs.
• Educate and coach your clients on best practices while holding them accountable for their tasks & approvals required for the campaigns to succeed.
• Collaborate and work closely with your team of specialists to flag issues, and provide work summaries to your clients transparently.
• Demonstrate strong leadership & coaching ability.

Minimum Requirements

• Minimum 4+ years of account management experience.
• Proven relationship-building skills and/or client communication experience.
• Experience or strong interest in SEO and digital marketing.
• The desire to learn and teach marketing techniques and best practices.
• Unique strength in communication and client relationship management.
• Experience in some level of project coordination or management.

Next Steps

If you\'re excited about this opportunity and believe you\'re a strong fit, we invite you to apply. Successful candidates will undergo a series of short assessments to further evaluate their potential.

Job Type: Full-time, Permanent, 100% Remote