Sr. Consultant, Design & Delivery, Enterprise Innovation

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

A leading financial institution in Toronto is seeking a Sr. Consultant, Design & Delivery, for their Enterprise Innovation team. This role involves using Design Thinking to explore innovative ideas and enhance user experiences through interactive prototypes. Candidates should have over 5 years in agile environments with strong UX/UI design skills, effective collaboration, and leadership capabilities. The position offers a hybrid work model, allowing flexibility in managing work activities.

Benefits

Competitive salary

Benefits programme

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• 5+ years working in multidisciplinary technical teams in an agile environment.
• Demonstrated experience in UX/UI design, with portfolio showcasing rapid experimentation.
• Expert in frameworks and tools like Design Thinking and User Research.

Responsibilities

• Lead exploration of innovative ideas using Design Thinking methods.
• Build interactive prototypes to validate concepts and deliver on user experience.
• Work with a multidisciplinary technical team fostering high performance and innovation.

Skills

Agile Environments

User Experience (UX)

User Interface (UI) Design

Design Thinking

Prototyping

Relationship Management

Leadership

Facilitation

Tools

Figma

Jira

Confluence

Microsoft products

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

You will be joining the Enterprise Innovation team and play a key role in CIBC’s mission to build the bank of the future by providing the enterprise with human-centered insights into emerging trends and technologies. The team drives hands‑on experimentation that deepens our understanding of new opportunities and potential disruptions, grows CIBC’s culture and community of innovation, and works with partners across the bank to pursue and deliver new value. As the Sr. Consultant, Design & Delivery, Enterprise Innovation, you will report to the Director of Enterprise Innovation. You will be responsible for working in an agile environment focused on ideation and design while helping to deliver proof of concepts and experimentation that uncover new innovation‑driven opportunities and deliver tangible value across the enterprise.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on‑site, while other days will be remote.

How You’ll Succeed

• New Opportunity Exploration: Use the human-centered Design Thinking method to lead exploration of innovative ideas and facilitate co‑creation workshops with stakeholders. Synthesize information (data, research, and insights) into concise communication artifacts (customer journey maps, personas, storyboards), as well as user stories, business requirements, and functional requirements. Where appropriate help size opportunities and develop cost‑benefit analyses to support business cases alongside your leader.
• Design and Rapid Prototyping: Frame problem statements, craft hypotheses, and build interactive prototypes to validate concepts quickly for experiments and proof of concepts. Translate strategy into end‑to‑end UX/UI deliverables. Create user flows, wireframes, and interactions in Figma aligned with the enterprise design system and brand standards. Design and conduct primary user research and usability testing for prototypes, then synthesize insights into actionable recommendations to de‑risk proof of concepts.
• Executive Storytelling – The ability to convey complex ideas clearly and compellingly, while engaging a diverse audience. You will need to possess strong deck‑building and presentation skills, creativity, and strategic thinking to inspire stakeholders and showcase the value of proof of concepts align with organizational goals. Ensure organizational risks and opportunities are identified and raised for consideration in the analysis, assessment and formulation of projects and initiatives.
• Delivery Leadership: Work with a multidisciplinary technical team in an agile environment, fostering a culture of high performance, accountability, and continuous improvement. Oversee key aspects of technical build and delivery, ensuring projects are completed on time, within scope, and business‑aligned. Provide strategic guidance and direction to the development team on solution design and deployment.
• Collaboration / Relationship Building – You will develop and maintain ongoing relationships with the internal POD consisting of Developers, Designers, Consultants and partners across the Enterprise, working collaboratively to deliver on various initiatives.Forge and strengthen relationships with key external partners in the innovation ecosystem, including Fintech to source and activate capabilities that advance the bank’s strategic objectives.

Who You Are

• Experience: 5+ years working in multidisciplinary technical teams in an agile environment, developing products and services in digital, technology, or similar innovation domains. Demonstrated experience in UX/UI design, with a portfolio demonstrating rapid experimentation, accessibility, and inclusive design in product‑development environments. Expertise in Frameworks and Tools: Knowledge of agile methodologies , Design Thinking, and User Research/Usability testing. Expert in Figma and other prototyping tools, creating low‑to‑high‑fidelity UI; experience working within and evolving design systems. Extensive experience with Microsoft products and proficiency in Jira, Confluence, and other agile collaboration tools.
• Strategic Thinker and Planner: Provide long‑term vision and guidance, ensuring that the team’s technical solutions are aligned with business objectives and future needs. Experienced in building detailed, adaptable plans that balance guidance with flexibility, and in communicating progress, milestones, and blockers to executive audiences.
• Business-Oriented Technical Leader: Experience leading technical teams with a strong focus on business outcomes, ensuring that technical delivery is closely aligned with overall organizational goals.
• Metrics and Outcome Driven: Set KPIs and OKRs, and drive a culture of continuous improvement. Define acceptance criteria and what success looks like. Measure benefits realization and report on project progress and success to the management.
• Self-Driven, Innovative and Improvement-Focused: Passionate about innovation, fintech, and emerging trends and technologies, and experienced in delivering new capabilities to the enterprise. Obsessed with productivity and efficiency, always seeking ways to enhance performance and outcomes.

• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalised ways including a competitive salary, incentive pay, banking benefits, a benefits programme*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition programme.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and programme terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute‑based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 24th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Agile Environments, Agile Methodology, Benefits Realisation Management, Business Requirements, Cost‑Benefit Analysis (CBA), Customer Journey Mapping, Design, Facilitation, Functional Requirements, Incubation, Innovating Ideas, Innovation, Leadership, Multidisciplinary Teamwork, Professional Presentation, Prototyping, Relationship Management, Technical Delivery, User Experience (UX), User Interface (UI) Design, User Research, User Story