Senior Account Manager

Medium; Remote; CAD 80,000 - 120,000; Full time

Job summary

A leading service provider is looking for a Senior Account Manager to drive customer retention and revenue growth remotely. This role involves engaging with clients, upselling services, and serving as the primary communication point between customers and partner brands. Required qualifications include a Bachelor's degree and 5+ years in Account Management or Customer Success, with proficiency in MS Office, CRM, and Jira. Enjoy great benefits and flexible PTO from day one.

Benefits

Medical benefits

401(k) plan with company match

Strong training and development opportunities

Flexible PTO policy

Qualifications

• 5+ years of experience in Account Management or Customer Success, ideally in food service or SaaS.
• Ability to travel overnight a few nights per month.
• Strong understanding of customer service best practices.

Responsibilities

• Develop productive relationships with customers and industry executives.
• Document customers' business knowledge and maintain communication.
• Proactively review customer accounts for upselling opportunities.
• Lead client meeting preparations including on-site visits.

Skills

Customer retention

Upselling

Client communication

Relationship management

Education

Bachelor's degree or related experience

Tools

MS Office (especially Excel)

CRM software

Jira

Customer Service Software

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Account Manager - REMOTE. In this role, you will play a pivotal part in driving customer retention and revenue growth by engaging with clients and identifying opportunities for upselling and cross-selling. You'll serve as the main point of communication between our customers and the partner brands. Your insights and actions will directly influence customer satisfaction and loyalty, as you work to align customer objectives with our service offerings. The position operates remotely, allowing you to contribute effectively from anywhere, while also requiring occasional travel for client meetings. Your role is essential in fostering long-term partnerships and ensuring the delivery of superior service.

Accountabilities

• Develop and maintain productive relationships with customers, including industry executives.
• Own customer communication on behalf of the partner company.
• Retain and document detailed knowledge of customers' business and notable changes.
• Maintain a database and communicate important customer information.
• Lead and manage preparations for client meetings, including on-site visits.
• Achieve established standards for customer portfolio retention.
• Proactively review customer accounts for upselling opportunities.
• Advocate for customer needs to ensure high-quality service and communication.
• Work with Customer Success teams on escalated customer issues.
• Notify the Product team of priority enhancement requests for customer retention.

Requirements

• Bachelor's degree or related experience.
• 5+ years of experience in Account Management or Customer Success, preferably in the food service or SaaS industry.
• Proficiency in MS Office applications, especially Excel.
• Experience with CRM, Jira, and Customer Service Software.
• Ability to travel overnight a few nights per month.

Benefits

• Great benefits from day one, including medical, dental, vision, and more.
• 401(k) plan with company match.
• Strong training and development opportunities for career growth.
• Flexible PTO policy allowing time off without accrual.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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