Supervisor

Government of British Columbia; Sicamous; On-site; CAD 40,000 - 60,000; Full time

Job summary

A provincial government agency in British Columbia is searching for a Supervisor to assist in managing a major retail operation. The role involves ensuring excellent customer service, supervising staff, and overseeing stock control. Candidates should have a secondary school diploma and at least six months of recent experience in a customer service role, with three months as a supervisor. Successful completion of the Serving It Right certification is also required, and applicants must be prepared for a multi-shift retail environment.

Benefits

Competitive benefits

Career development opportunities

Qualifications

• Minimum six months recent experience in a customer-facing, service-oriented environment.
• At least three months experience as a supervisor.
• Successful completion of Serving It Right certification required.

Responsibilities

• Assist in the management of a major retail operation.
• Ensure good customer service and supervise staff.
• Control stock levels and enhance store security.

Skills

Customer service

Staff supervision

Teamwork

Sales achievement

Education

Secondary school diploma or equivalent

Job description

About the BCLDB

The BC Liquor Distribution Branch (LDB) is one of two branches of government that provide oversight for the beverage alcohol and non-medical cannabis industries in the province. The LDB is responsible for the wholesale distribution of liquor and cannabis, and operates the retail brands BCLIQUOR and BC Cannabis Stores.

The LDB is committed to the government’s goals of making life better for people in B.C., improving services, and ensuring a sustainable province for future generations. The revenue generated by the LDB helps fund essential public services like health care, education, and community programming. Learn more on the LDB careers page.

BC Liquor Stores is a fiscally responsible retailer of beverage alcohol that provides exemplary customer service, delivers social responsibility programs and upholds BCLDB’s core values of service, relationships and results. Working in this vibrant, creative and supportive team environment will see your knowledge and skills thrive to unparalleled levels.

About this role

Reporting to the Store Manager, the Supervisor assists in the management of a major retail operation. Responsibilities include ensuring good customer service, supervision of staff, developing teamwork and maintaining good staff morale. The position may also assist in controlling stock levels and stock variances and ensuring acceptable levels of security in the store for both staff and physical assets. The Supervisor is expected to contribute to improving the Branch image by providing support for all Branch policies. The Supervisor is also involved in training staff, scheduling assignments, participating in all store duties, and may be involved in labor relations matters.

A criminal record check is required.

May be required to lift liquor cases up to 50 lbs. to varying heights, standing at a cash register for extended periods of time and performing warehouse duties including frequent bending and standing. Successful completion of Serving It Right certification will be required prior to confirmation of any appointments of this position. Work is performed in a multi-shift retail operation.

For complete details about this opportunity, including accountabilities, please refer to the attached job description, also located in the Additional Information section at the bottom of the posting.

An eligibility list for permanent or temporary future opportunities may be established.

Education and Experience

• Secondary (high) school diploma or equivalent certificate.
• A minimum of six (6) months of recent experience* with three (3) months as a supervisor, in a customer-facing, service-oriented environment.

Preference may be given to those candidates with any of the following

• Experience working in a retail environment.
• Experience in an environment with annual sales in excess of $1 million.
• Experience with driving and achieving sales.
• Degree, diploma or certificate in business or retail management or successful completion of a supervisory/leadership course.

*Recent experience is defined as occurring within the past five (5) years.

Candidates that are applying with relief time

Candidates that are applying with relief time (i.e., supervisory experience in a relief capacity) must clearly state the number of hours of relief they have at the time of this posting. Relief time will be verified at the past work performance stage of the competition and must meet the minimum experience requirement as stated above for the candidate to be successful in the competition.

Application instructions

To be considered for this position, your application must clearly demonstrate how you meet the education and experience as outlined in the position requirements section above. Applicants selected to move forward in the hiring process may be assessed on the knowledge, skills, abilities and competencies as outlined in the attached Job Description. Applicants must meet the requirements as described below to be considered:

• A cover letter is required as part of your application.
• Ensure your resume includes your educational accomplishments, employment history including start and end dates (month and year) of your employment, and any relevant information that relates to the job to which you are applying.

For specific position-related enquiries, please contact Anthony Cacic, HR Advisor at [e-mail].

Only applications submitted using the BC Public Service Recruitment System on this website will be accepted. For more information about how to create or update your profile, please refer to the attached Application Instructions or refer to the Job Application page on the MyHR website. If you are experiencing technical difficulty applying for a competition, please send an e-mail to [e-mail] before the stated closing time, and they will respond as soon as possible to assist you.

Note: Applications will be accepted until 11:00pm Pacific Time on the closing date of the competition.

Working for the BC Public Service

The BC Public Service is committed to creating a diverse workplace to represent the population we serve and to better meet the needs of our citizens. Consider joining our team and being part of an innovative, inclusive and rewarding workplace.

The Indigenous Applicant Advisory Service is available to applicants that self-identify as Indigenous (First Nations, status or non-status, Métis, or Inuit) seeking work or already employed in the BC Public Service. For guidance on applying and interviewing, please contact [e-mail] or 778-405-3452.

The BC Public Service is an award-winning employer and offers employees competitive benefits, great learning opportunities and a chance to engage in rewarding work with exciting career development options. For more information, visit What the BC Public Service Offers.