Spécialiste des certifications - Certification Specialist

Global Payments; Vancouver; Hybrid; CAD 42,000 - 50,000; Full time

Job summary

A leading payment solutions provider in Vancouver seeks a Bilingual Technical Support Specialist to provide support for new products and manage POS relationships. The ideal candidate will have a High School diploma, 1-3 years of experience, and excellent communication skills. The role offers up to $50,000/year and a comprehensive benefits package. Flexible remote work is available, with a focus on continuous improvement in a supportive environment.

Benefits

Comprehensive benefits package

Opportunity for career advancement

Flexible remote work option

Qualifications

• 1-3 years of experience in a similar role.
• Ability to manage multiple activities and tasks under time constraints.

Responsibilities

• Provide technical support to the product group and merchants regarding new products and integrations.
• Prepare customized POS test scripts and verify results throughout the testing process.
• Develop and manage relationships with POS developers and third-party processors.

Skills

Bilingual (French/English)

Excellent communication skills

Strong problem-solving skills

Education

High School diploma and post-secondary education

Job description

Employer Industry: Payment Solutions

Why consider this job opportunity?

• Salary up to $50,000/year
• Comprehensive benefits package including medical, dental, and vision care
• Opportunity for career advancement within a global leader in commerce solutions
• Flexible remote work option available, with a requirement to be based in the GTA for easy access to Toronto business locations
• Supportive work environment focused on continuous improvement and performance enhancement

What to Expect (Job Responsibilities)

• Provide technical support to the product group and merchants regarding new products and integrations
• Prepare customized POS test scripts and verify results throughout the testing process
• Act as a Subject Matter Expert for new certifications and assist external developers with variances
• Develop and manage relationships with POS developers, third-party processors, and project managers
• Conduct testing and analysis of POS systems in compliance with payment requirements from major card companies

What is Required (Qualifications)

• High School diploma and post‑secondary education or equivalent experience
• 1-3 years of experience in a similar role
• Bilingual (French/English) is required
• Excellent communication and writing skills for clear specification and report delivery
• Ability to manage multiple activities and tasks under time constraints

How to Stand Out (Preferred Qualifications)

• Knowledge of Tandem and Base‑24
• Familiarity with credit card operations and regulations, including Visa, Mastercard, and AMEX
• Strong problem‑solving and investigation skills
• Willingness to take ownership of work and continuously improve performance