Spa Associate

Hand & Stone Massage and Facial Spa Canada; Newmarket; On-site; CAD 30,000 - 60,000; Part time

Job summary

A wellness spa in Newmarket is seeking a Spa Associate to create a welcoming environment for clients. The role involves client interaction, booking management, and sales of services and products. Ideal candidates should have strong people skills, be reliable, and thrive in a dynamic setting. This position offers competitive pay of $17.60/hour plus commissions, along with opportunities for advancement and a positive work culture.

Benefits

Competitive salary

Dental insurance

Health insurance

Flexible scheduling

Employee discounts

Training & development

Qualifications

• Confident communication and customer service skills.
• Comfortable working in a busy, multitasking role.
• Basic computer skills required.

Responsibilities

• Greet every client warmly and guide them through spa processes.
• Recommend memberships, packages, gift cards, and upgrades.
• Maintain client files accurately and keep the spa professional.

Skills

Sales passion

Customer service

Communication skills

Multitasking

Job description

Benefits:

• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Join Our Team as a Spa Associate at Hand & Stone – Newmarket!

Location: 77 Harry Walker Pkwy S, Unit-2, Newmarket, ON L3Y 0G3

If you enjoy being the welcoming face that sets the tone for someone’s day, this role might be a great fit for you. At Hand & Stone Massage and Facial Spa – Newmarket, our Spa Associates help create a calm, friendly, and seamless experience from the moment clients walk through our doors.

We’re looking for someone who loves connecting with people, thrives in a fast-paced environment, and takes pride in delivering exceptional service. If you’re mature, reliable, and motivated by meaningful client interactions and sales opportunities, we’d love to meet you!

Availability on evenings and weekends is required.

What You’ll Do

• Greet every client with warmth—both in person and over the phone
• Guide clients through booking, check-in, and spa processes
• Recommend memberships, packages, gift cards, upgrades, and retail products
• Work closely with massage therapists and estheticians to ensure smooth client flow
• Juggle phones, bookings, and sales conversations with ease
• Share the benefits of massage and skin care in a friendly, knowledgeable way
• Maintain accuracy in all client files and records
• Keep the spa clean, calm, and professional at all times
• Support the team with additional tasks as needed

What You Bring

• A passion for sales and goal achievement
• Confident communication and customer service skills
• Comfort working in a busy, multitasking role
• Basic computer skills
• A friendly, polished, and dependable approach
• A positive attitude and desire to contribute to a supportive team

Why You’ll Love Working With Us

• Competitive pay structure: $17.60/hour + commissions & incentives
• Group insurance benefit options for full-time team members
• Flexible scheduling that supports work-life balance
• A clean, professional, and welcoming spa environment
• A supportive team that values collaboration and positivity
• Opportunities to grow within a respected, well-known wellness brand

At Hand & Stone Newmarket, we believe the best client experience starts with a team that feels valued, supported, and set up for success. If you’re excited to be part of a team that truly cares, we’d love to connect with you.

We look forward to speaking with you!