Solutions Architect

Twilio; Canada; Remote; CAD 100,000 - 140,000; Full time

Job summary

A leading communication technology firm is seeking an experienced Solutions Architect to support healthcare and NGO customers in a remote role. The position requires extensive pre-sales experience, excellent communication skills, and the ability to deliver innovative solutions using APIs. The role involves partnering with account executives, leading technical sales, and mentoring less experienced staff. Competitive compensation and benefits are offered.

Benefits

Competitive compensation

Health benefits

Parental and wellness leave

Retirement plans

Qualifications

• 12+ years of pre-sales experience selling complex technical products or professional roles supporting technical products.
• Excellent communicator and presenter capable of articulating ROI.
• Strong ability to understand customer communications needs.
• Experience with customer engagement and supporting products/technologies.
• Demonstrates technical proficiency and thought leadership.
• Excellent written and verbal communication.
• Customer-focused problem solver balancing innovative technical solutions.
• Software development experience or working knowledge in backend and web development.
• Familiarity with cloud platforms and cloud application architecture.
• Experience in Telecom, SIP, Contact Center, or Security.
• Bachelor’s and/or Master’s in a technical field or equivalent experience.
• Experience working with partners and managing strategic accounts.

Responsibilities

• Partner with Account Executives and Partner Account Managers to execute pre-sales activities.
• Collaborate with partners to establish technical presence.
• Lead the technical and product sale, recommending solutions.
• Uncover customer technical pains through discovery.
• Build and present complex product demonstrations.
• Identify team or organizational needs and propose strategies.
• Mentor less experienced engineers and support team leadership.
• Represent the company at events as a presenter.

Job description

Overview

Join Twilio as a Solutions Architect on the Twilio.org team. This remote, global role supports healthcare, non-profit, public sector, and NGO customers by delivering the future of communications and ensuring the best product fit through technical pre-sales leadership.

Twilio operates as a remote-first company with a strong culture of connection and inclusion. Your location does not limit your ability to contribute to a vibrant, diverse team with global impact.

Responsibilities

• Partner with Account Executives and Partner Account Managers to execute pre-sales activities, including opportunity qualification, demonstrations, Proof-of-Concept, RFP responses, design documentation, technical presentations, and enablement sessions.
• Collaborate with partners to establish a recurring technical presence within their ecosystems (office hours, enablement sessions, technical documentation, thought leadership).
• Lead the technical and product sale, recommend best-practice solutions, and guide customers on using Twilio’s APIs to achieve success.
• Establish yourself as a trusted advisor to senior leadership, uncover customer technical pains through discovery, and design, demonstrate, and present innovative solutions addressing business challenges.
• Build and present interactive, complex product demonstrations and cultivate relationships with both technical and non-technical stakeholders.
• Identify team or organizational needs, document them, evaluate criticality, and propose implementation strategies.
• Contribute to the Solutions Engineering community through knowledge sharing and reusable materials; mentor less experienced engineers and support team leadership.
• Represent Twilio at industry and internal events as a presenter when needed.

Qualifications

Twilio values diverse backgrounds and encourages applicants with the required qualifications to apply. If your career path is non-traditional, you may still be a strong fit.

• 12+ years of pre-sales experience selling complex, technical products or 12+ years in professional roles supporting technical products with customer-facing experience (delivery or consulting).
• Excellent communicator and presenter who can articulate ROI across multiple use cases and gain audience confidence.
• Strong ability to understand customer communications needs and guide them to technical solutions.
• Experience with customer engagement and supporting products/technologies, including conveying ROI across use cases.
• Demonstrates technical proficiency and thought leadership; contributes to shaping the team’s strategy.
• Excellent written and verbal communication, capable of inspiring and influencing across organizational levels.
• Customer-focused problem solver balancing innovative technical solutions with customer interests.
• Software development experience or working knowledge in backend (Java, C#, Node.js, Python, PHP), web development (JavaScript, HTML/CSS, frontend frameworks), and REST APIs.
• Familiarity with cloud platforms (AWS, Google Cloud, Azure) and cloud application architecture.
• Experience in Telecom, SIP, Contact Center, or Security; experience with sales methodologies.
• Bachelor’s and/or Master’s in a technical field or equivalent practical experience.
• Experience working with partners (channel, SI, ISV, etc.); experience managing strategic accounts and evangelizing new use cases in public sector and partner organizations; interest or experience in Social Impact, Healthcare, or Public Sector verticals is desirable.

Location

This role is remote and not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of certain California cities.

Travel

Approximately 25% travel to connect with customers and teams in person as needed.

What We Offer

Competitive compensation and benefits, including time off, parental and wellness leave, healthcare, retirement plans, and additional location-based offerings.

Compensation

The estimated pay ranges are location-dependent. For details, see the job posting. This role may participate in Twilio’s equity plan and benefits. Starting salary is determined by skills, experience, and geographic location.

Applications are open until a stated date and may change based on business needs.

Equal Opportunity Statement

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, disability, veteran status, or other protected characteristics. We also participate in the E-Verify program where required by law.