Software Developer, Telephony

CallMiner; Toronto; Remote; CAD 90,000 - 120,000; Full time

Job summary

A leading provider in conversation intelligence is seeking a Software Developer specializing in C++. This role involves designing and implementing features for their telephony platform within an agile team. Ideal candidates will have over 5 years of experience in software development, particularly with telephony systems, and will engage in a collaborative environment. Remote work is available for applicants in Canada.

Benefits

Generous benefits package

Reimbursement for fitness and tuition

Paid parental leave

Qualifications

• A minimum of 5 years' professional work experience in development.
• Exceptional coding skills with a track record of successful projects.
• Knowledge of VoIP protocols and multimedia programming is a plus.

Responsibilities

• Design and maintain innovative features within the platform.
• Participate in agile team planning and implementation.
• Provide mentorship and coaching to team members.

Skills

C++

Telephony platforms

Linux

Networking protocols

VoIP protocols

WebSocket development

Tools

Visual Studio

GCC

SQL

Job description

Overview

As a Software Developer, Telephony you will leverage your object-oriented development expertise to drive the innovation and expansion of our telephony platform, delivering top-tier enterprise software to our diverse clientele and partners in the speech and voice analytics domain. Your role will encompass the planning, design, development, and implementation of new products and features, contributing to our market-leading solutions.

Being an integral part of one of our agile platform teams, you will actively participate in frequent stand-ups and a continuous delivery process. Collaboration is paramount in this position, as you will work closely with your development colleagues as well as other roles such as Product Owners and Quality Assurance, all with the shared objective of providing unparalleled customer experience.

As a forward-thinking professional, you will be expected to learn and adapt to new and emerging technologies, enabling us to stay at the forefront of innovation and continually enhance our offerings.

Responsibilities

• Design, construct, and maintain innovative features within our platform, ensuring seamless integration and functionality.
• Actively participate in an agile development team, contributing to planning, designing, developing, and implementing new features based on technical and business requirements.
• Continuously learn and adapt to new and emerging technologies to stay ahead of the curve.
• Provide mentorship and coaching to fellow team members, fostering a culture of growth and collaboration.

Requirements

• A minimum of 5 years' professional work experience as part of a team, with a focus on C++, Telephony platforms, Linux, and networking protocols.
• Exceptional coding skills, evidenced by a consistent track record of successful projects.
• Knowledge of any of the following technologies will be considered a plus : VoIP protocols, WebSocket development, gcc / autoconf / automake tool chain, Visual Studio, Boost, multimedia programming, SQL, cross-platform development, cryptography, Wireshark.
• Reasonable command of the English language (written and spoken).
• Remote Work within Canada

Bonus Skills

• Leadership experience, showcasing the ability to guide and motivate team members.

Benefits

About CallMiner

CallMiner is the global leader in conversation intelligence. Powered by AI and ML, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale. We help our customers to connect the dots between insights and action, enabling them to identify areas of opportunity to drive business improvement, growth, and transformational change. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel, and hospitality, and more.

CallMiner's core set of values – from teamwork and ownership to success and joy – serve as a touchstone for what we strive to create in a workplace culture and weave through everything we do as a company. We believe that by building a team of brilliant, inspired people, we can truly accomplish amazing things together. We are committed to providing an inclusive and equitable workplace where everyone feels accepted, valued, and understood.

Our strong commitment to a positive workplace has earned us the recognition of a 2024 Top Place to Work by the Boston Globe.

Benefits + Perks

At CallMiner, we believe having a work-life balance is key to being able to deliver your best every day. We strive to offer a well-rounded and generous benefits package designed to provide the coverage options and flexibility to meet both individual and family needs. This includes reimbursement programs for both fitness and tuition, generous PTO including an annual volunteer day, paid maternity, parental leave and more.

We are an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, ancestry, disability, sexual orientation, marital status, veteran status, gender identity, or any other characteristic protected by applicable federal, state, or local laws.