Social Housing Complaints Lead

Daniel Owen Ltd.; Southwestern Ontario; On-site; CAD 80,000 - 100,000; Full time

Job summary

A well-known company in the sector is seeking a Complaints Team Lead to oversee customer complaints and statutory inquiry services. This role involves leading a team, recording and logging complaints, and ensuring responses are timely and of a high standard. The ideal candidate will demonstrate strong leadership skills and attention to detail in customer service environments. Experience with IT systems, including CRM and Microsoft tools, is essential. This position is office-based in Southwestern Ontario with a temporary contract.

Qualifications

• Experience leading a team in a complaints handling environment.
• Strong communication skills and attention to detail.
• Familiarity with data protection and statutory requirements.

Responsibilities

• Support a customer complaints and statutory enquiry service.
• Record and log representations and complaints.
• Investigate and coordinate responses to complaints.
• Promote a problem-solving approach to complaint handling.

Skills

Complaint handling

Attention to detail

Leadership

Customer service

Tools

CRM

Excel

Word

Job description

A well-known company in the sector is seeking a Complaints Team Lead to oversee customer complaints and statutory inquiry services. This role involves leading a team, recording and logging complaints, and ensuring responses are timely and of a high standard. The ideal candidate will demonstrate strong leadership skills and attention to detail in customer service environments. Experience with IT systems, including CRM and Microsoft tools, is essential. This position is office-based in Southwestern Ontario with a temporary contract.