Social Development Intake Worker

Potlotek First Nation; Nova Scotia; On-site; CAD 30,000 - 60,000; Full time

Job summary

A community-based organization in Nova Scotia seeks a Social Development Intake Worker to facilitate client intake and documentation processes. The ideal candidate will demonstrate strong communication and interpersonal skills, ensuring clients are supported respectfully and accurately. Responsibilities include verifying documentation, assisting clients with forms, and maintaining organized case files. Candidates should have Grade 12 or equivalent, with post-secondary education in relevant fields considered an asset. This position offers a full-time, permanent opportunity with a collaborative work environment.

Qualifications

• Strong accuracy in documentation is essential.
• Experience in community-based programs or client support is an asset.
• Ability to maintain confidentiality and professionalism at all times.

Responsibilities

• Support clients through the intake and information gathering process.
• Review and assist with application forms and documentation.
• Build professional relationships with clients under stress.

Skills

Attention to detail

Communication skills

Interpersonal skills

Proficiency in Microsoft Office

Conflict resolution

Education

Grade 12 or equivalent

Post-secondary education in Social Services or related fields

Tools

Abenaki software

MSGA software

Job description

SOCIAL DEVELOPMENT INTAKE WORKER

Department: Social Services
Term: Full-Time Permanent
Hours of Work: Monday–Friday, 8:30 a.m.–4:30 p.m.
Location: Potlotek First Nation
Deadline to Apply: January 9th, 2026

POSITION OVERVIEW

Potlotek First Nation is seeking a Social Development Intake Worker to support the first and most critical step of the Social Development process—client intake and information gathering. This role ensures all applications, documentation, and client information are collected accurately and respectfully, following the Mi’kmaq Social Governance Application (MSGA) requirements and the Mi’kmaq Enhanced Social Policy.

The Intake Worker plays a key role in supporting clients and their families by reviewing applications, assisting with forms, entering information into the MSGA system, and preparing completed intake files for the Social Development Administrator (SDA) and Case Manager. This position requires strong communication skills, cultural sensitivity, attention to detail, and the ability to support clients who may be experiencing stress or hardship.

The Social Development Intake Worker reports directly to the Social Development Administrator and works collaboratively with the Case Manager to ensure clients move through the intake and assessment process smoothly and efficiently.

RESPONSIBILITIES AND DUTIES

Client Intake & MSGA Responsibilities

• Greet clients and begin the intake process in a supportive and culturally respectful manner.
• Collect and verify client and family information, documentation, and identification.
• Review applications for completeness before submitting to the SDA.
• Assist clients with understanding and completing required forms.
• Enter intake information into the MSGA system accurately.
• Notify the SDA and Case Manager when applications are ready for review.

Initial Case Support

• Identify immediate or urgent client needs and flag them appropriately.
• Assist with scheduling intake meetings and follow-up appointments.
• Prepare client folders, intake summaries, and all necessary forms for case review.
• Maintain organized paper and electronic files according to documentation standards.

Client Relations

• Build positive, professional relationships with clients who may be experiencing stress or crisis.
• Explain program requirements and next steps in clear, simple language.
• Act as a first point of support, ensuring clients feel respected and understood.

Policy & Compliance

• Apply relevant guidelines under the Mi’kmaq Enhanced Social Policy during intake.
• Refer policy-related questions to the SDA or Case Manager when needed.
• Ensure all information is handled in accordance with confidentiality and privacy standards.
• Support program compliance by ensuring intake files meet documentation requirements.

Administrative & Departmental Support

• Protect confidential documents and systems through proper storage and secure digital practices.
• Report concerns related to documentation, workflow, or system issues to the SDA.
• Participate in mandatory training, MSGA system updates, and professional development.

QUALIFICATIONS

Education & Experience

• Grade 12 or equivalent (required).
• Post-secondary education in Social Services, Human Services, Community Studies, or a related field considered an asset.
• Experience working in community-based programs or client support roles is an asset.
• Experience using Abenaki or MSGA software considered an asset.

Skills & Competencies

• Strong attention to detail and accuracy in documentation.
• Ability to work in a fast-paced environment with changing priorities.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to work with vulnerable or frustrated clients.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and email applications.
• Ability to maintain confidentiality and professionalism at all times.
• Conflict resolution and problem-solving skills considered an asset.

Other Requirements

• Level 1 First Aid & CPR (or willingness to obtain).

CONSIDERATION

Potlotek First Nation is an equal opportunity employer. Preference will be given to qualified Aboriginal applicants in accordance with the Aboriginal Employment Preferences Policy of the Canadian Human Rights Commission.

Applicants must submit:

• A detailed cover letter outlining qualifications
• A current resume
• Criminal Record Check or Vulnerable Sector Check

Submit your application by: January 9, 2026

We thank all applicants for their interest; however, only those selected for an interview will be contacted.