Small Engine Technical Service Representative - Bilingual (French)

Husqvarna Group; Port Coquitlam; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading outdoor power equipment company in Port Coquitlam is seeking a bilingual Technical Support specialist. This role involves responding to customer inquiries, troubleshooting issues, and assisting with warranty processes. Candidates should have mechanical experience and proficiency in both French and English. Join a supportive team that values career growth and customer satisfaction.

Qualifications

• Bilingual in French and English required.
• 1-3 years of engine or mechanical experience.
• Familiarity with electronic parts lookup systems and technical information.

Responsibilities

• Respond to technical questions from customers via phone, email, chat, or CRM.
• Troubleshoot, diagnose, and evaluate case information to provide repair support.
• Assist dealers with warranty processing and component failure analysis.

Skills

Bilingual (French and English)

Problem-solving skills

Customer service orientation

Education

Minimum high school graduate or GED

2-year Technical Vocational degree in engine technologies

Tools

MS Office (Word, Excel, Outlook)

Electronic parts lookup systems

Job description

Overview

Employer Industry: Outdoor Power Equipment

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Bilingual (French and English) required, enhancing communication with a diverse customer base
• Supportive work environment focused on technical expertise and customer satisfaction
• Engage with a variety of customers including Distributors, Dealers, and National Accounts
• Chance to provide input on product improvements and warranty cost reductions
• Competitive salary based on experience

Responsibilities

• Respond to technical questions from internal and external customers via phone, email, chat, or CRM
• Troubleshoot, diagnose, and evaluate case information to provide repair support
• Record details of cases in CRM, documenting actions taken for future reference
• Assist dealers with warranty processing and component failure analysis
• Provide general customer service functions, such as placing orders and parts look-up

Qualifications

• Minimum high school graduate or GED
• Bilingual in French and English
• 1-3 years of engine or mechanical experience
• Familiarity with electronic parts lookup systems and technical information environments
• Basic/Entry level capability of MS Office (Word, Excel, Outlook)

Preferred Qualifications

• 1-3 years of engine or mechanical experience in a related Outdoor Power Equipment service support position
• 2-year Technical Vocational degree in engine technologies or related experience
• Previous contact center experience

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