Site Trainer

MetCap Living Management Inc; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A major property management firm located in Toronto is seeking a Training and Development Specialist to design and deliver training programs for resident managers and site staff. Candidates should have strong communication skills, with experience in property management preferred. The role emphasizes customer service, operational training, and collaboration with HR and leadership teams. The salary range is CAD 45,000 to CAD 55,000 based on experience, with full-time contract terms.

Qualifications

• Experience in property management is an asset.
• Strong knowledge of property management operations and resident services.
• Experience training, coaching, or mentoring on-site staff.

Responsibilities

• Design and deliver onboarding and ongoing training programs for resident managers.
• Train staff on compliance standards and operational procedures.
• Coach site staff on communication and conflict resolution.

Skills

Training & Development

Operational Procedures

Communication

Property Management Software

Tools

Yardi

Property Vista

Job description

Overview

MetCap Living Management Inc. is one of Canada’s largest private third party property managers specializing in multi-residential property management. We are a growth orientated company with our head office located in Toronto, Ontario and property operations in British Columbia, Ontario, Quebec, Nova Scotia and New Brunswick.

Responsibilities

• Training & Development: Design and deliver onboarding and ongoing training programs for resident managers and site staff.
• Train staff on company policies, operational procedures, and best practices.
• Conduct in-person, virtual, and on-site training sessions.
• Develop training materials, manuals, presentations, job aids, and e-learning content.
• Customize training based on property type, staff experience level, and operational needs.

• Operations & Compliance Training: Train staff on local regulations and company compliance standards.
• Provide instruction on leasing processes, tenant relations, rent collection, and delinquency management.
• Train on maintenance coordination, work order systems, and safety procedures.
• Reinforce documentation standards, reporting accuracy, and audit readiness.

• Customer Service & Leadership Development: Train resident managers on leadership, communication and conflict resolution.
• Coach site staff on resident relations, service excellence, and professionalism.

• Systems & Technology: Train staff on property management software, reporting tools, and internal systems.
• Support adoption of new technologies and operational changes.

• Collaboration & Administration: Work closely with operations, HR, and leadership teams to align training with company goals.
• Maintain training records, attendance logs, and certification tracking.
• Assist with updating standard operating procedures and training documentation.

Qualifications

• Experience in property management is an asset.
• Competent at learning new programs and sharing knowledge.
• Experience training, coaching, or mentoring on-site staff.
• Strong knowledge of property management operations and resident services.
• Excellent presentation, communication, and interpersonal skills.
• Experience with property management software (e.g., Yardi, Property Vista, etc.).
• Ability to travel to properties as needed.

Salary range: $45,000 to $55,000, commensurate with experience.

We thank all those who apply, however only selected candidates will be contacted for an interview.

Job Type: Full-time

MetCap Living Management Inc. is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require disability–related accommodation to participate in the recruitment process, please email us.