Site Reliability Engineer

Staples; Richmond Hill; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading retail company seeks a Site Reliability Engineer to enhance the reliability of its digital platforms in Richmond Hill. This role involves improving system monitoring, optimizing CI/CD pipelines, and supporting incident response. Candidates should have 2+ years in IT operations, a strong background in Kubernetes, and familiarity with Azure. The company promotes an inclusive environment and offers competitive benefits, including health and dental, associate discounts, and performance bonuses.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 2 years' experience in IT development and operations, preferably in retail.
• 5+ years in site reliability engineering.
• 2+ years of Kubernetes administration.

Responsibilities

• Improve system reliability through monitoring and alerting.
• Collaborate to optimize CI/CD pipelines.
• Support incident response and root-cause analysis.

Skills

Monitoring and alerting

CI/CD optimization

Incident response

Kubernetes management

Build automation

Capacity planning

Performance tuning

Effective communication

Education

Post-secondary education in Computer Science or equivalent

Tools

Docker

Kubernetes

Microsoft Azure

Terraform

Ansible

Azure DevOps

Github Actions

Jenkins

APM tools (Datadog, New Relic, Grafana)

Job description

Some of what you will do: The Site Reliability Engineer (SRE) is responsible for ensuring the reliability, availability, and operational excellence of Staples Canada’s digital platforms. This role supports production systems, develops automation for operations, enhances observability, and partners with engineering teams to improve performance and stability. This role involves working with all the Engineering team as a resource for them on deployment and reliability best practice. Being able to work with both legacy and modern processes will be key for this role as well as being able to work in with both on premise and cloud technologies.

Specifically, You Will:

• Improve system reliability through monitoring and alerting, including during high traffic seasons.
• Collaborate with DevOps and engineering teams to optimize CI/CD pipelines.
• Support incident response, root‑cause analysis, and post‑mortem processes.
• Maintain high‑availability Kubernetes and cloud‑based infrastructure.
• Enhance logging, metrics, and distributed tracing for production systems.
• Support capacity planning, scaling, and performance tuning.
• Build automation to reduce manual operational tasks.
• Ensure operational readiness for new services and features.

Some of what you need:

• Post‑secondary education in Computer Science or equivalent working experience in software development.
• 2 years’ experience in IT development and operations is required with retail sector preferred however equivalent experience in other sectors within a software development context will also be considered
• Microsoft Azure certification in either Solution Architecture or DevOps
• Experience with build and infrastructure tools (Docker, Kubernetes, Microsoft Azure, Terraform, Ansible)
• Experience with web server administration (IIS, NGINX, Tomcat)
• Experience with Azure DevOps, Github Actions or Jenkins build automation systems
• Familiarity with software and infrastructure monitoring tools
• 5+ years of site reliability engineering related experience
• 2+ years with APM tools such as Datadog, New Relic, Grafana etc.
• 2+ years of Kubernetes administration experience with both Linux and Windows containers.
• 2+ years of working with a public cloud (Microsoft Azure preferred, but AWS or GCP are acceptable)
• 3‑5 years of software development life cycle experience.
• Effective process and procedure documentation management
• Business communication and analysis
• Effective written and verbal communication skills
• English/French bilingualism desirable, but not mandatory

Some of what you will get:

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more…

#Bringyourpassion #LI-Hybrid

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together. We are building an inclusive and diverse team Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

• Job Identification 59237
• Job Category Technology, E-Commerce & Data Science
• Locations 6 Staples Ave, Richmond Hill, ON, L4B 4W3, CA