Shift Team Lead - Customer Experience & Operations

Starbucks; Newmarket; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain in Newmarket is seeking a Shift Supervisor who will assist the store manager in executing operations during shifts and lead the team to deliver legendary customer service. Responsibilities include effective communication, operational excellence, and fostering a positive team environment. Ideal candidates should have customer service experience, strong interpersonal skills, and the ability to direct others. Join a welcoming workplace that values diversity and offers a supportive atmosphere for all employees.

Qualifications

• Customer service experience is required in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations during shifts.
• Lead the team to provide legendary customer service.
• Communicate effectively to address customer needs.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Ability to learn quickly

Job description

A leading coffeehouse chain in Newmarket is seeking a Shift Supervisor who will assist the store manager in executing operations during shifts and lead the team to deliver legendary customer service. Responsibilities include effective communication, operational excellence, and fostering a positive team environment. Ideal candidates should have customer service experience, strong interpersonal skills, and the ability to direct others. Join a welcoming workplace that values diversity and offers a supportive atmosphere for all employees.