Shift Team Lead - Customer Experience & Operations

Starbucks; Cambridge; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffeehouse chain is seeking a Shift Supervisor in the Region of Waterloo, Cambridge. You will assist the store manager with daily operations and lead the team by delivering exceptional customer service and ensuring operational excellence. Responsibilities include delegating tasks, training new partners, and maintaining a positive store environment. Ideal candidates will possess strong communication and interpersonal skills, along with retail experience, to effectively lead the shift team in providing quality service and products.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Ability to direct the work of others.
• Knowledge of the retail environment.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deploy partners and delegate tasks to create the Starbucks Experience.
• Deliver legendary customer service with prompt service and quality beverages.

Skills

Customer service experience

Ability to learn quickly

Effective oral communication skills

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffeehouse chain is seeking a Shift Supervisor in the Region of Waterloo, Cambridge. You will assist the store manager with daily operations and lead the team by delivering exceptional customer service and ensuring operational excellence. Responsibilities include delegating tasks, training new partners, and maintaining a positive store environment. Ideal candidates will possess strong communication and interpersonal skills, along with retail experience, to effectively lead the shift team in providing quality service and products.