Shift Supervisor - Tim Hortons - Richmond Hill, ON

CNSC; Richmond Hill; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Shift Supervisors to lead its Richmond Hill location. This role is pivotal in ensuring guest satisfaction and managing a multi-million-dollar operation. As a Shift Supervisor, you will train and develop your team, oversee daily operations, and ensure compliance with food safety standards. If you have a passion for leadership and customer service, this opportunity offers a fun, flexible environment where you can grow your career with one of Canada's most recognized brands. Join a dynamic team and make a meaningful impact in the hospitality industry!

Benefits

Opportunities for career growth

Fun, flexible environment

Leadership development opportunities

Supportive environment that promotes from within

Qualifications

• Strong leadership and communication skills are essential for success.
• Previous supervisory experience in Quick Service Restaurants is preferred.

Responsibilities

• Supervise and train team members to ensure quality service.
• Manage cash operations and maintain compliance with company policies.
• Resolve guest-related issues to ensure a positive customer experience.

Skills

Leadership abilities

Excellent communication skills

Problem-solving skills

Food safety procedures

Team player

Flexibility in scheduling

Education

Supervisory experience in QSR

Tim Hortons experience

Job description

Tim Hortons is seeking dedicated Shift Supervisors for its location at 10 Vogell Road, Richmond Hill, ON. As a Shift Supervisor, your top priority is guest satisfaction. You will play a crucial role in the restaurant leadership team, working closely with management to provide direction and training to exceed customer expectations.

This role involves overseeing and managing a multi-million-dollar operation, ensuring quality service, and maintaining a team-oriented atmosphere. If you are passionate about leadership and customer service, this opportunity is perfect for you!

About the role: Shift Supervisor at Tim Hortons

As a Shift Supervisor at Tim Hortons, you will be responsible for:

• Training, monitoring, and reinforcing food safety procedures for team members.
• Acting as Cash Manager as needed, including setting up cash registers at opening and verifying cash at closing.
• Performing walk-throughs to ensure the restaurant is ready to open, close, and manage rush periods.
• Working closely with the Restaurant Management team to train, develop, and communicate with team members, maximizing retention.
• Supervising, coordinating, and delegating operations tasks, ensuring compliance with Company policies.
• Maintaining proper team coverage through effective scheduling, ensuring that all customer service standards are met.
• Resolving guest-related issues effectively to ensure a positive customer experience.

This role is ideal for individuals with leadership experience in Quick Service Restaurants (QSR) and those who are committed to excellence in customer service.

Benefits and Salary

At Tim Hortons, we value our Shift Supervisors and provide:

• Opportunities for career growth, including Restaurant Management positions for high-performing supervisors.
• A fun, flexible environment where guests are your neighbors and co-workers are your friends.
• Opportunities for leadership development in a team-oriented atmosphere.
• A supportive environment that promotes from within and encourages leadership growth.

This role provides the chance to grow your career with one of Canada’s most recognized brands.

Job Type: Full-Time / Part-Time

Flexible Schedule: Opens, Midday, and Closing Shifts

Requirements / Skills

To succeed as a Shift Supervisor at Tim Hortons, you should have:

• Tim Hortons experience is an asset
• Previous supervisory experience in Quick Service Restaurants (QSR)
• Strong leadership abilities and excellent communication skills
• Flexible schedule with availability for Opens, Midday, and Closing Shifts
• Ability to train, monitor, and reinforce food safety procedures
• Team player with a positive attitude and strong work ethic
• Problem-solving skills and the ability to handle guest-related issues effectively

This role is perfect for those who are motivated, organized, and passionate about leadership and hospitality.

How to Apply

Are you ready to lead a team and grow your career at Tim Hortons? Click the button below to apply now and become part of our dynamic and friendly work environment.

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