Shift Supervisor: Lead Service & Team Excellence

Starbucks; Cambridge; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading coffee retailer is seeking a Shift Supervisor in Cambridge to assist in store operations and lead a team. In this role, you'll deliver exceptional customer service while managing tasks and supporting team development. Responsibilities include ensuring operational excellence, providing feedback on performance, and maintaining a welcoming environment for both customers and partners. Ideal candidates should possess effective communication skills and a strong ability to work within a team, backed by customer service experience in retail or dining. This is an excellent opportunity to further your career in a dynamic workplace.

Responsibilities

• Assist the store manager in executing store operations during scheduled shifts.
• Deliver legendary customer service to all customers.
• Act with a customer comes first attitude.
• Provide feedback to store manager on partner performance during shift.
• Execute store operations during scheduled shifts.

Skills

Customer service experience in a retail or restaurant environment

Ability to direct the work of others

Ability to learn quickly

Effective oral communication skills

Knowledge of the retail environment

Strong interpersonal skills

Ability to work as part of a team

Job description

A leading coffee retailer is seeking a Shift Supervisor in Cambridge to assist in store operations and lead a team. In this role, you'll deliver exceptional customer service while managing tasks and supporting team development. Responsibilities include ensuring operational excellence, providing feedback on performance, and maintaining a welcoming environment for both customers and partners. Ideal candidates should possess effective communication skills and a strong ability to work within a team, backed by customer service experience in retail or dining. This is an excellent opportunity to further your career in a dynamic workplace.