Shift Lead - Customer Experience & Store Ops

Starbucks; Bradford West Gwillimbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

A popular coffee chain is looking for a Shift Supervisor to assist in managing store operations in Ontario, Canada. The successful candidate will lead the team, ensure high-quality customer service, and operate in accordance with company procedures. Responsibilities include task delegation, coaching partners, resolving customer needs, and adhering to health and safety guidelines. Previous customer service experience is required, along with strong communication and interpersonal skills. Join a company known for a positive work environment and commitment to diversity.

Qualifications

• Customer service experience in a retail or restaurant environment.

Responsibilities

• Assist the store manager in executing store operations.
• Deploy partners and delegate tasks to ensure an excellent customer experience.
• Maintain a positive team environment and provide coaching to partners.
• Deliver legendary customer service and maintain a clean store environment.
• Follow operational policies and procedures for safety.
• Execute opening and closing duties as assigned.

Skills

Directing the work of others

Learning quickly

Effective oral communication

Knowledge of the retail environment

Strong interpersonal skills

Teamwork

Job description

A popular coffee chain is looking for a Shift Supervisor to assist in managing store operations in Ontario, Canada. The successful candidate will lead the team, ensure high-quality customer service, and operate in accordance with company procedures. Responsibilities include task delegation, coaching partners, resolving customer needs, and adhering to health and safety guidelines. Previous customer service experience is required, along with strong communication and interpersonal skills. Join a company known for a positive work environment and commitment to diversity.