Servicenow developer

SRA Group; Toronto; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology solutions firm is seeking a skilled ServiceNow Developer / Administrator in Toronto. The role involves developing, configuring, and supporting ServiceNow's Governance, Risk, and Compliance applications. Candidates should have over 3 years of experience with ServiceNow and strong skills in GRC module implementation. This position is contract-based with a hybrid work model.

Qualifications

• 3+ years of experience in ServiceNow platform development and administration.
• 2+ years of hands-on experience with ServiceNow GRC module implementation.
• Understanding of GRC frameworks (ISO 27001, NIST, SOX, etc.) is a plus.

Responsibilities

• Design, develop, and implement GRC applications and modules in ServiceNow.
• Provide ongoing support and maintenance for GRC modules.
• Perform standard ServiceNow administration tasks such as user and group management.

Skills

ServiceNow platform development

ServiceNow GRC module implementation

Analytical skills

Communication skills

Troubleshooting skills

Job description

Overview

Job Title: ServiceNow Developer / Administrator

Mode of Work: Hybrid

Duration: 6 Months

Job Summary : We are seeking a skilled and certified ServiceNow professional to develop, configure, and support ServiceNow's Governance, Risk, and Compliance (GRC) applications. The ideal candidate will have hands-on experience in implementing and supporting GRC modules and workflows, along with strong expertise in general ServiceNow development and administration. ServiceNow Admin and / or Developer certification is required.

Key Responsibilities

Development & Configuration

• Design, develop, and implement GRC applications and modules in ServiceNow, including Policy & Compliance, Risk Management, Audit Management, and Vendor Risk.
• Customize and configure GRC workflows, forms, dashboards, and notifications based on business requirements.
• Integrate GRC applications with other modules and external tools (e.g., CMDB, ITSM, third-party risk platforms).
• Develop and maintain custom scripts, UI policies, client / server scripts, business rules, script includes, and data policies.

Support & Maintenance

• Provide ongoing support and maintenance for GRC modules and associated integrations.
• Troubleshoot and resolve GRC-related incidents, problems, and service requests.
• Collaborate with stakeholders to gather requirements and provide solutions aligned with business goals.
• Ensure application and platform upgrades are tested and deployed with minimal disruption.

Administration

• Perform standard ServiceNow administration tasks such as user and group management, access control, module configuration, and platform monitoring.
• Ensure system security and compliance with data privacy policies and audit standards.
• Manage update sets and ensure code promotion processes follow best practices.
• Work with the ServiceNow platform team to ensure performance, scalability, and reliability.
• Collaborate with internal risk, compliance, audit, and IT teams to understand and implement GRC requirements.
• Create and maintain technical documentation, design specifications, process flows, and user guides.
• Provide knowledge transfer and training to support teams or end-users as needed.

Required Skills & Qualifications

• 3+ years of experience in ServiceNow platform development and administration.
• 2+ years of hands-on experience with ServiceNow GRC module implementation and support.
• Understanding of GRC frameworks (ISO 27001, NIST, SOX, etc.) is a plus.
• Excellent analytical, communication, and troubleshooting skills.
• Experience working in Agile / Scrum environments.

Nice to Have

• Experience with ServiceNow IRM (Integrated Risk Management).
• Exposure to ServiceNow Security Operations (SecOps) module.
• Experience with performance analytics and reporting.

Must have certifications and those be verified – either Developer or Admin cert - must have – they need it for login credentials when hired

Seniority level

• Mid-Senior level

Employment type

• Contract

Job function

• Administrative

Industries

• Government Relations Services