Overview
ServiceNow Solution Architect, IRM / BCM
Full Time
Jersey City, NJ Or Toronto, Ontario
Responsibilities
- Design ServiceNow IRM / BCM solutions for our clients while working closely with stakeholders to understand their business requirements.
- Consult and advise on IRM / BCM best practices.
- Define the architecture of ServiceNow IRM / BCM implementations and oversee their deployment.
- Develops architecture and solution designs to support stakeholder objectives including alignment with ServiceNow implementation best practices
- Assesses effort and complexity of ServiceNow Enhancements via Demands or Projects.
- Provide technical evaluation of ServiceNow Enhancements against ServiceNow platform
- Collaborate with business partners, architects, and other groups to identify complex technical and functional needs of systems
- Mentor ServiceNow developers on ServiceNow architecture and coding best practices
- Create and recommend changes in development standards including design and coding standards
- Look for opportunities to simplify code and existing or new architectures
- Provide technical guidance in platform development and platform-wide solutions
Qualifications
- Minimum 7 years' experience working in the ServiceNow platform
- Minimum 5 years' experience as a ServiceNow Solution Architect
- 4+ years of experience in working in IRM domain, out of which minimum 2 years in the role of BCM Architect
- Expertise in BCM processes : Business Impact Analysis, Business Continuity Planning, Exercise Management, Crisis Management.
- Minimum 2 years Solution experience in ITSM, ITOM, ITBM and Integrations
- Knowledge of JavaScript, HTML, AngularJS, HTML, AJAX, CSS, JSON
- Excellent knowledge of CSDM 4.0 and ServiceNow CMDB structure
- Strategic thinker with excellent interpersonal skills to work across functions and businesses
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously
- Certified Implementation Specialist - Risk and Compliance
- Micro-Certification - Business Continuity Management
- ITIL Foundations certification