Service Writer - Peterbilt

Brandt Group of Companies; North Bay; On-site; CAD 30,000 - 50,000; Full time

Job summary

A leading service provider in North Bay is seeking a Service Writer to assist in maintaining accurate reports and customer inquiries. The ideal candidate will support the Service Manager in administrative tasks, manage customer profiles, and control work orders. Experience in customer service is preferred. This position offers the opportunity to work in a dynamic environment with a focus on quality service.

Qualifications

• Experience in customer service or related field is a plus.
• Proficient with service department operations and procedures.

Responsibilities

• Assist service manager in maintaining reports and records.
• Handle internal/external customer inquiries for the service department.
• Maintain service library and filing.

Skills

Customer service skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

We are currently seeking a Service Writer for our North Bay Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time reports and records relative to the Service Department’s operation.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up