Service Writer

LaPrairie Group of Companies; Tumbler Ridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A fleet management solutions provider in Tumbler Ridge is seeking a Service Writer to create and manage work orders, communicate with customers, and coordinate with technicians. The ideal candidate will have experience with light-duty vehicles, strong organizational skills, and a high school diploma or equivalent. Competitive compensation and benefits are offered, along with professional training opportunities.

Benefits

Industry-leading compensation and benefits

Relocation assistance or company accommodations

Professional training and development opportunities

Qualifications

• Experience with light duty/on-road equipment required.
• Prior Service Writing experience preferred.
• Technical training or certification in relevant fields is an asset.

Responsibilities

• Create and manage work orders and purchase orders.
• Coordinate with technicians to prioritize tasks.
• Communicate with customers regarding repair processes.

Skills

Experience with light duty/on-road equipment

Prior Service Writing experience

Excellent computer literacy

Strong organizational skills

Attention to detail in documentation

Education

High school diploma or equivalent

Technical training or certification

Job description

Northland Fleet Services, a member of LaPrairie Group of Companies, provides full turnkey fleet management services for light-duty vehicles and heavy-duty equipment to customers throughout northern British Columbia.

Northland Fleet Services, located in Tumbler Ridge, BC, is looking for a Service Writer.

Responsibilities

• Create and manage work orders and purchase orders for maintenance and repairs on customer and internal units.
• Coordinate with technicians to prioritize tasks based on operational needs and unit availability.
• Track and document service history, parts usage, and labor hours for each unit.
• Communicate and manage with customers regarding repair process, unit status, estimated completion times, and service impacts.
• Monitor parts inventory and initiate/manage orders as needed to support scheduled work.
• Maintain organization of parts room and storage areas.
• Conduct physical inventory counts.
• Communicate with customer’s fleet management companies on approval for repairs and repair order status.
• Ensure all shop supplies are adequately stocked.
• Perform other duties as required.

Preferred Skills and Education

• Experience with light duty/on-road equipment.
• Prior Service Writing experience preferred.
• Working knowledge of internal systems such as engines, hydraulics, HVAC, and electrical components.
• Excellent computer literacy.
• Strong organizational, multitask and time management skills.
• Ability to communicate effectively with technicians, supervisors, and internal stakeholders.
• Attention to detail in documentation and recordkeeping.
• Able to work independently and in team environment.
• High school diploma or equivalent; technical training or certification is an asset.

Northland Fleet Services provides industry-leading compensation and benefits, relocation assistance or company accommodations, professional training and development opportunities.

Interested candidates are invited to submit their application, including a resume and cover letter. Only shortlisted candidates will be contacted for further steps in the selection process.