Service Operations Manager

Finning Canada; Alberta; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading machinery company is seeking a Service Operations Manager for their Fort McKay branch. The role involves planning and managing service workloads, leading a team, and ensuring compliance with safety standards. The ideal candidate has 5-10 years of relevant experience, a Journeyman HET ticket, and excellent leadership skills. Benefits include flexible options and a competitive pension plan.

Benefits

Flexible option plan benefits

Matching pension contributions

Employee Share Purchase Plan

Paid vacation with increasing allowance

Qualifications

• 5–10 years of experience in a mechanical service environment.
• Supervisory or team leadership experience required.
• Knowledge of Caterpillar products and services is an asset.
• Strong understanding of service systems and compliance.
• Experience in a unionized environment preferred.

Responsibilities

• Provide leadership to service staff and manage performance.
• Ensure compliance with safety policies and procedures.
• Manage the work order process for service delivery.
• Plan and report on service financials including budgeting.
• Collaborate with teams for effective resource allocation.

Skills

Leadership

Customer Service

Safety Compliance

Time Management

Interpersonal Skills

Education

Journeyman HET ticket

Tools

Microsoft Office Suite

Service support systems (e.g., DBS)

Job description

Overview

Company: Finning

Number of Openings: 1 Worker Type: Permanent

Position Overview: Are you a strong leader with a passion for operational excellence and customer service? Finning is seeking a Service Operations Manager to oversee the day-to-day performance of our Fort McKay branch. In this role, you’ll be responsible for planning, scheduling, and managing service workloads and resources to meet customer expectations. You’ll also play a key role in setting strategic goals for the branch and ensuring alignment with Finning’s broader business objectives. If you thrive in a fast-paced, team-oriented environment and are committed to safety, service quality, and continuous improvement, we want to hear from you!

Job Description:

• Provide day-to-day leadership to service staff, including recruitment, onboarding, coaching, and performance management.
• Foster a safe and healthy work environment by ensuring compliance with all safety policies and procedures.
• Manage and monitor the work order process to ensure timely and accurate service delivery.
• Identify and implement opportunities to improve service quality and customer satisfaction.
• Oversee service operations and asset utilization to achieve optimal financial performance.
• Plan, manage, and report on service financials, including budgeting, forecasting, and asset requirements.
• Collaborate with shop teams to ensure effective scheduling and resource allocation.
• Maintain strong relationships with internal departments and external customers.
• Ensure compliance with service agreements and warranty/goodwill practices.
• Support continuous improvement initiatives and contribute to strategic planning at the branch level.

Qualifications:

• 5–10 years of experience in a mechanical service environment, with supervisory or team leadership experience.
• Journeyman HET ticket.
• Knowledge of Caterpillar products and services is an asset.
• Strong understanding of Finning’s work order cycle, warranty practices, and service systems (e.g., DBS).
• Proficiency in Microsoft Office Suite and service support systems.
• Strong leadership, coaching, and mentoring skills.
• Excellent communication, interpersonal, and time management abilities.
• Experience working in a unionized environment and familiarity with collective agreements.
• Demonstrated ability to manage safety compliance and promote a safety-first culture.
• Proven track record of achieving service performance targets and financial goals.

Note:

• This position is based out of our Fort McKay shop location.
• Permanent, full-time role.
• Rotational shift 14 on, 14 off days only.
• Flexible option plan benefits with varying levels of coverage from day one.
• Matching pension contributions to help you save for the future.
• Matching share purchase program.
• Employee Share Purchase Plan and RRSP options.
• Paid vacation with an increasing allowance based on years of seniority.

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.