Service Coordinator Job Details | Schindler Group

Schindler Group; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading elevator and escalator manufacturer based in Toronto is seeking a Service Coordinator. In this role, you will assist with field activities, manage documentation related to repairs, and communicate with various stakeholders. Ideal candidates will possess excellent organizational and communication skills along with a diploma in a relevant field. This position offers competitive salary and benefits.

Benefits

Competitive Salary

Bonus Incentive Program

Professional Development Opportunities

Health, Dental & Vision Plans

Paid Time Off Plans

Tuition Reimbursement

Competitive Group RRSP with Company Match

Qualifications

• Business school or college diploma or related experience.
• Excellent verbal and written communication skills.
• Excellent organization skills with the ability to balance high volume of activities and priorities.

Responsibilities

• Assist with field activities coordination.
• Work with customers to determine needs.
• Track and maintain inventory records.

Skills

Communication skills

Organization skills

Problem solving skills

Teamwork

Proficiency in MS Office

Knowledge of SAP reporting functions

Education

Business school or college diploma

Tools

SAP

MS Office

Job description

Overview

Location: Toronto, ON, Ontario, Canada

Job ID: 83272

We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.

With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Join us as a

Service Coordinator

Responsibilities

Your main responsibilities

• Assist with the development and coordination of field activities with Field Supervisor
• Work with customers including property managers, architects and other trades to determine needs and respond to inquiries
• Examine technical specifications to determine material and parts required for repair and modernization, and place orders accordingly
• Manage administration and ordering of parts, supplies and permits
• Track and maintain inventory records of maintenance and repair parts
• Assist with field visitations to assess readiness/progression of site conditions for repair and modernization activities
• Schedule planned repairs with customers
• Issue submissions and arrange inspections with local elevating devices branch
• Communicate major non-billable repairs with customers
• Create and maintain MS Projects Schedules for modernization jobs

Maintenance of Documentation & Systems

• Maintain and update tool calibration database
• Maintain Master Vendor Listing as per ISO
• Maintain and update manpower lists
• Create and update training logs
• Procedure development and maintenance
• Maintain Accurate Route and Route Lists
• Maintain technical library
• Track and enter maintenance audits
• Maintain records as required for Provincial Safety Board (Eg. CORE)
• Maintain records for product liability claims
• Maintain records for PAT, 5 point callback, safety and field

Finance Support

• Assist with accounts payable processing
• Issue and file purchase orders
• Complete monthly invoicing as required
• Process authorized field payroll and expenses
• Track progress of repair revenue to meet monthly budgets
• Generate time and material billings for supervisors approval and processing

Administrative Support

• Support onboarding process for field employees
• Manage uniform purchasing
• Coordinate training for service department – supervisors and technicians
• Prepare various reports utilizing SAP and MS Office
• Review and create correspondence for hourly employees and customers
• Filing and other administrative duties

What you bring

• Business school or college diploma or related experience
• Proficient in MS Office
• Knowledge of SAP reporting functions
• Communication: Excellent verbal and written communication skills
• Organization: Possess excellent organization skills with the ability to balance high volume of activities and changing priorities
• Problem Solving: Information seeking and achievement orientation, ability to solve problems both independently and collaboratively
• Teamwork: Ability to interact with all levels and foster a teamwork relationship

What’s in it for you?

• Competitive Salary (commensurate with experience)
• Competitive Bonus Incentive Program or Commission Plan
• Wide range of professional and leadership development opportunities
• Competitive Extended Health, Dental & Vision Plans
• Generous Paid Time Off Plans
• Tuition Reimbursement Program
• Competitive Group RRSP with Company Match

We Elevate… Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.