Service Coordinator - Acheson

Manitoulin Group of Companies; Alberta; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading transportation company is seeking a skilled service operations professional in Alberta. This role involves managing repair documentation, coordinating with technicians, and ensuring customer satisfaction through effective service operations. The ideal candidate will have over 5 years of experience and strong organizational skills. Competitive wages and comprehensive benefits are offered, along with growth opportunities.

Benefits

Competitive Wages

Comprehensive Benefits Program

Profit Sharing Opportunities

Tuition Reimbursement

Opportunities for growth and advancement

Qualifications

• Minimum 5 years in service operations.
• Knowledge of the AS400 system.
• Strong organizational, communication, and decision-making skills.

Responsibilities

• Document repairs and prioritize work accordingly.
• Maintain the local 'Facility Planner' spreadsheet.
• Prepare work orders and ensure tasks are completed.

Skills

Organization

Communication

Problem Solving

Cost Analysis

Technical Skills

Mechanical Skills

Tools

AS400

Job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 65 years of experience, Manitoulin developed transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

Available shifts

• Afternoon Shift: Monday–Thursday, 3:30 PM – 2:00 AM (4x10 schedule)

• Graveyard Shift:Monday–Thursday, 9:00 PM – 7:30 AM (4x10 schedule)

• Weekend Graveyard: Friday–Sunday, 6:00 PM – 6:30 AM (3x12 schedule)

Essential Duties & responsibilities include

• Document repairs provided from multiple sources (EDVIR, walk-ups/ triage, email, technician findings, operations, maintenance software) and prioritize work accordingly.
• Maintain the local “Facility Planner” spreadsheet outlining daily workflow
• Prepare work orders in Enrich and assign tasks as needed to technicians after repairs have been approved by the Shop Supervisor and/or Service Manager
• Ensure all tasks are completed in Enrich with proper comments for each job line
• Ensure warranty claims are opened for all warrantable parts and/or repairs
• Work with Parts Dept to ensure parts are in stock and/or ordered prior to equipment arriving for PM service and/or repairs
• Assist parts Dept in sourcing parts
• Ensure part cores are returned for proper credit
• Close completed work orders after review
• Works with Outsourced Maintenance Coordinators to schedule equipment and ensures equipment gets to the required shop
• Driver & Customer Relations

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum 5 years in service operations
• Knowledge of the AS400
• Good organizational skills
• Good communication and decision making skills
• Technical, mechanical and problem solving skills
• Focused on cost analysis and cost reduction
• Focused on customer and driver satisfaction

Additional Information

What do we offer to you?

• Competitive Wages
• Comprehensive Benefits Program
• Profit Sharing Opportunities
• Tuition Reimbursement
• Opportunities for growth and advancement