Service Centre Lead: Elevate Customer Service & Ops

Manitoba Public Insurance; Winkler; On-site; CAD 80,000 - 100,000; Full time

Job summary

A public insurance agency in Manitoba is seeking a Manager for the Service Centre to deliver excellent customer service and oversee multiple service locations including Winkler. The ideal candidate will possess a strong business degree, leadership experience, and advanced analytical skills. Responsibilities include managing service delivery, solving escalated customer issues, and ensuring compliance with regulations. This role offers opportunity for professional development and a comprehensive benefits package.

Benefits

Flexible health, dental and vision plans

Travel health coverage

Registered pension plan

Employee and family assistance program

Discounted gym memberships

Qualifications

• Five years of progressively senior experience in service center operations.
• Three years of experience in a leadership role.
• Ability to problem solve and recommend solutions effectively.

Responsibilities

• Manage customer service effectiveness and service delivery.
• Monitor and coordinate resources for optimal customer service.
• Respond to escalated customer issues and complaints.
• Lead staff in transitions to new procedures and processes.

Skills

Advanced analytical skills

Working knowledge of applicable Acts and Regulations

Advanced negotiation skills

Time management

Strategic and critical thinking skills

Office management skills

Education

University degree in a related business field

Management Certificate

Chartered Insurance Professional (CIP) designation

Tools

Microsoft Office

CARS/AOL

Job description

A public insurance agency in Manitoba is seeking a Manager for the Service Centre to deliver excellent customer service and oversee multiple service locations including Winkler. The ideal candidate will possess a strong business degree, leadership experience, and advanced analytical skills. Responsibilities include managing service delivery, solving escalated customer issues, and ensuring compliance with regulations. This role offers opportunity for professional development and a comprehensive benefits package.