Service Advisor - Waterloo Honda

Cambridge Housing Authority; Waterloo; On-site; CAD 40,000 - 60,000; Full time

Job summary

A regional automotive dealership is seeking a Service Advisor to estimate repair costs and assist customers with their needs. The ideal candidate has automotive knowledge and a minimum of 2 years of dealership experience. This role offers competitive compensation and benefits, with opportunities for professional development in a fast-paced environment.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Professional development opportunities

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role, preferred.
• Proven ability to provide an exceptional customer experience.
• Ability to thrive in a fast-paced environment with many priorities.

Responsibilities

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs.
• Answering customer inquiries, either in person or on the phone.

Skills

Customer service skills

Automotive knowledge

Communication skills

Organizational skills

Ability to multitask

Tools

CDK

Job description

Overview

Position: Service Advisor

Dealership: Waterloo Honda

Location: Waterloo, ON

Classification: Full-Time, Immediate Hire

Waterloo Honda is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

What drives your day-to-day

• Estimating the cost and time needed for a wide range of repairs.
• Welcoming customers and discussing their needs
• Answering customer inquiries, either in person or on the phone
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connecting customers to the right auto technician
• Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintaining automotive records by keeping track of problems and corrective actions

Qualifications

• Minimum of 2-year dealership experience in a Service Advisor role, preferred
• CDK experience is an asset
• Automotive knowledge
• Proven ability to provide an exceptional customer experience
• Ability to set and achieve targeted goals
• Ability to thrive in a fast-paced environment with many priorities
• Demonstrated communication and interpersonal skills
• Must be able to remain calm when customers and/or situations are not
• Organization and follow-up skills
• Experience and desire to work with technology

Perks

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Call to action

If you think you’re a good fit, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Follow us on social media: Instagram, Facebook, LinkedIn