Service Advisor (Richmond)

Go Auto; Richmond; On-site; CAD 40,000 - 60,000; Full time

Job summary

A reputable automotive service company in Nova Scotia is seeking a knowledgeable Automotive Service Advisor. You will provide exceptional customer service, assist with vehicle inquiries, and maintain strong relationships with clients. If you have a love for cars and the ability to communicate effectively, this is the perfect role for you. Join our vibrant team and embrace a career that offers personal growth, generous vacation, and a supportive work environment.

Benefits

Comprehensive training program

Generous vacation time

Health and dental benefits

Career advancement opportunities

Positive and collaborative team environment

Qualifications

• Genuine love for cars and enthusiasm for customer service.
• Ability to remain composed under pressure.
• Previous experience as an Automotive Service Advisor is preferred.

Responsibilities

• Welcome customers and address their automotive needs with a smile.
• Listen to concerns and provide clear explanations.
• Collaborate with technicians for service recommendations.

Skills

Customer service enthusiasm

Exceptional communication skills

Problem-solving skills

Organizational skills

Computer proficiency

Job description

Job Description

Service Advisor

Are you a car fanatic with a knack for delivering exceptional customer service? Do you thrive in a positive and fast-paced environment? Buckle up because we have an incredibly exciting opportunity for you! We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team. If you're ready to ignite your career and experience a thrilling, upbeat work environment, get ready for an exhilarating ride!

Responsibilities

• Welcome customers with a bright smile and a genuine passion for their automotive needs.
• Listen attentively to customers’ concerns and go above and beyond to unravel the mysteries behind their vehicle troubles.
• Ask the right questions, showcasing your superb investigative skills while keeping the atmosphere light and enjoyable.
• Transform complex automotive jargon into simple and understandable language, becoming the go-to expert for our customers.
• Collaborate seamlessly with our skilled technicians to provide accurate estimates and recommend services that will leave our customers ecstatic.
• Keep our customers updated on their vehicle’s progress and swiftly resolve any unexpected hurdles that may arise.
• Embrace multitasking like a pro, effortlessly juggling phone calls, walk-in inquiries, and celebratory high-fives from satisfied customers.
• Cultivate enduring relationships with our customers, making them feel like cherished members of our automotive family.
• Stay ahead of the curve by staying up-to-date with the latest automotive trends and technologies because knowledge is true horsepower!
• A beacon of trustworthiness and a happy-to-help attitude, you thrive in a collaborative environment. Your teammates can always count on you to go the extra mile, ensuring a supportive and cohesive team dynamic.

Requirements

• A genuine love for cars and a contagious enthusiasm that will leave our customers revved up.
• Exceptional communication skills that could make even the most stoic statue crack a smile.
• Ability to stay cool, calm, and collected under pressure, ensuring a smooth and enjoyable experience for our customers.
• Stellar problem-solving skills to navigate the twists and turns of automotive conundrums with grace.
• Impeccable organizational skills to keep our service lanes flowing seamlessly.
• Proficiency in computer skills to whip up estimates and enter service orders like a pro.
• A valid driver’s license.
• Previous experience as an Automotive Service Advisor or extensive knowledge of automotive service and repairs preferred.

Perks

• Learn and Grow - We’re committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
• Vacation Vibes - We understand the importance of work‑life balance. Picture yourself sipping margaritas on a sandy beach. After your first year, enjoy TWO WEEKS OF VACATION! Reach five years, and you’ll have three weeks. Hit ten years, and you’ll be soaking up FOUR weeks of vacation time!
• Health and Dental - Your well‑being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile!
• Climb the Ladder - With our promote‑from‑within culture, you’ll have ample opportunities to grow along your chosen career path?
• Positive Team Environment - Join a vibrant team of like‑minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other. Together, we celebrate victories, overcome challenges, and create lasting friendships.
• Giving Back Feels Great - We’re all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
• Find Your Life‑Changing Career - We don’t just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

Don’t settle for just a job—join us at Go Auto and build a career you’ll love. Shift into gear and apply today!