Service Advisor - OpenRoad Volkswagen Burnaby

OpenRoad Auto Group Limited; Burnaby; On-site; CAD 75,000 - 95,000; Full time

Job summary

A leading automotive retail group in Burnaby is seeking a Service Advisor to enhance customer experience by handling inquiries and managing repair orders. Candidates should have strong communication skills and a valid BC driver’s license. This role offers a competitive salary and a chance to grow within a dynamic organization.

Benefits

Discounted Vehicle Purchasing Program

Comprehensive health and dental plan

Employee Referral Program

Qualifications

• Experience in automotive environments preferred.
• Strong communication skills and a customer-centric approach are essential.

Responsibilities

• Handle customer inquiries promptly and accurately.
• Ensure repair orders and paperwork are properly completed.
• Review repairs and changes with customers upon delivery.

Skills

Working knowledge of automotive equipment

Ability to speak Mandarin

Knowledge of customer satisfaction techniques

Ability to maintain records

Effective communication

Education

Valid British Columbia driver’s license

Job description

Overview

Position: Service Advisor

Status: Full-Time

Dealership: OpenRoad Volkswagen Burnaby

Department: Service

Compensation: $75,000-$95,000 per annum

This is a commissioned position - wages commensurate with experience & productivity

We believe in doing good for our customers and for ourselves. Whether it’s launching the most anticipated model of the year or purchasing a vehicle for your next adventure, great people and relationships are at every turn with OpenRoad.

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

If you love the idea of joining an organization with unlimited possibilities to accelerate your career, then apply to OpenRoad and grow with us today!

A Career at OpenRoad Means You’ll Enjoy:

• A chance to work with a variety of OEM BRANDS including Acura, Audi, BMW, Genesis, Honda, Hyundai, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
• Amazing incentives including (but not limited to): Discounted Vehicle Purchasing Program, Boot Allowance, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching
• Internal and external training & development opportunities for skill development and growth
• A collaborative, friendly and progressive work culture with an emphasis on transparency, innovation, relationships and empowerment
• Comprehensive extended health and dental plan, tailored around associate wellness
• Recognition and engagement events

Role & Responsibilities

• Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders
• Ensure repair orders and all paperwork are legibly and accurately completed, with all customer requests or points of concern documented
• Obtain all customer and vehicle data and fill in required spaces on all repair orders
• Process all paperwork as jobs are completed
• Review all repairs and changes with the customer upon delivery of the vehicle
• Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required
• Monitor work-in-progress to ensure that repairs are performed properly and time schedule is met; notify customers if delays are expected or additional work is needed
• Use service files to suggest additional repairs or services if required
• Estimate costs and completion times, seek assistance from the Service Manager when needed
• Identify and give special attention to repeat repairs, assign the original technician on all comeback jobs
• Notify customers when backorder parts become available
• Determine warranty coverage and verify repair date, mileage, etc.
• Resolve all customer complaints for a win/win outcome; implement/suggest preventative measures to reduce complaints
• Perform walk-around inspection on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc.
• Arrange for alternate transportation as needed and manage loaner vehicles
• Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures
• Maintain paperwork and ensure the reception area is clean and orderly
• Follow company safety policies and practices and report any accidents to a Manager/Supervisor
• This position will be expected to perform other duties as assigned by management
• OpenRoad reserves the right to modify this job description as business needs require

Knowledge, Skills, and Abilities Required

• Working knowledge of automotive equipment
• Ability to speak Mandarin is a tremendous asset
• Knowledge of techniques of customer satisfaction and retention
• Ability to maintain records and prepare reports using a computerized maintenance system
• Ability to work cooperatively with all levels of the organization
• Ability to communicate effectively and assimilate information in alignment with essential job functions
• Ability to operate assigned equipment
• Ability to make sound decisions in a manner consistent with essential job functions
• A valid British Columbia driver’s license with a clean driving record

Internal Candidates MUST apply by filling out the Internal Endorsement Form on the Intranet. Failure to complete the form will cause a delay in your application.

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

JOIN US AND GROW WITH US!

We thank all those that have applied. Only those considered for the position will be contacted.