service advisor - auto repair

Diamond Diesel Inc; Surrey; On-site; CAD 30,000 - 45,000; Full time

Job summary

A local automobile service provider in Surrey is seeking an individual for customer service and office management tasks. Responsibilities include answering inquiries, handling complaints, and general office duties. Attention to detail and good communication skills are important. This is a permanent position that offers health benefits including dental and disability coverage.

Benefits

Dental plan

Disability benefits

Health care plan

Paramedical services coverage

Qualifications

• No degree, certificate or diploma required.
• Experience in customer service helpful.
• Attention to detail and ability to work under pressure.

Responsibilities

• Answer written and oral inquiries.
• Address customers' complaints or concerns.
• Maintain records and statistics.
• Order office supplies and maintain inventory.
• Perform general office duties.

Job description

Education

• No degree, certificate or diploma

Work setting

• Automobile repair services

Tasks

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Explain the type and cost of services offered
• Issue receipts and other forms
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Order office supplies and maintain inventory
• Perform general office duties
• Receive payments
• Answer clients' inquiries and provide information
• Office management
• Professionalism in customer service

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Screening questions

• Do you have previous experience in this field of employment?

Experience

• Experience an asset

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

Other details

• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 80 hours bi-weekly