service advisor - auto repair

Wayne Toyota; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local automotive service provider in Northwestern Ontario is seeking a customer service representative. Role entails addressing customer concerns, providing information, and facilitating billing. Ideal candidates have a secondary school diploma and at least a year of experience in customer service. Comprehensive health benefits and financial perks, including bonuses, are offered. This role requires on-site presence, with no remote work option.

Benefits

Dental plan

Disability benefits

Health care plan

Free parking available

Learning/training paid by employer

Qualifications

• 1 year to less than 2 years of customer service experience.
• Must pass criminal record check and driving record check.
• Valid driver's licence required.

Responsibilities

• Address customers' complaints or concerns.
• Answer inquiries and provide information to customers.
• Arrange for billing for services.
• Explain the type and cost of services offered.
• Receive payments.

Skills

Client focus

Excellent oral communication

Excellent written communication

Efficient interpersonal skills

Detail-oriented

Ability to multitask

Organized

Education

Secondary (high) school graduation certificate

Tools

Database software

Internet

Google Drive

Electronic mail

Job description

Overview

Languages
English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site
Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Relocation costs not covered by employer
• Private sector
• Retail/wholesale establishment/distribution centre
• Business
• Automobile repair services
• Private company, corporation or industry

Responsibilities

• Address customers\' complaints or concerns
• Answer inquiries and provide information to customers
• Arrange for billing for services
• Explain the type and cost of services offered
• Receive payments
• Answer clients\' inquiries and provide information
• Professionalism in customer service

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• Google Drive
• Electronic mail

Additional information

Security and safety

• Criminal record check
• Driving record check (abstract)
• Reference required

Transportation/travel information

• Valid driver\'s licence

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Judgement
• Ability to multitask
• Dependability
• Honesty

Benefits

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage

Financial benefits

• Bonus
• Commission
• Group insurance benefits
• Life insurance

Long term benefits

• Long-term care insurance

Other Benefits

• Free parking available
• Learning/training paid by employer
• Other benefits
• Parking available
• Travel insurance