Service Advisor

WizeHire, Inc; Manitoba; On-site; CAD 50,000 - 90,000; Full time

Job summary

A leading automotive service provider in Manitoba is looking for an Automotive Service Advisor to manage customer concerns and service scheduling. The ideal candidate will have strong automotive knowledge, excellent communication skills, and the ability to thrive in a busy environment. Compensation ranges from $50,000 to $90,000 plus commission, with opportunities for career growth.

Qualifications

• Minimum 2 years of experience as an Automotive Service Writer.
• Strong understanding of automotive systems and repair procedures.
• Ability to work in a fast-paced environment.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Create accurate work orders with detailed descriptions.
• Communicate effectively with technicians for timely completion.

Skills

Customer service

Problem-solving

Automotive knowledge

Organizational skills

Communication skills

Detail-oriented

Multitasking

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Are you a car fanatic with specialized knowledge in automotive technology and service work? We’re looking for a problem-solving automotive service advisor to join our busy auto repair facility! Our ideal candidate has great customer service skills and can tackle everything from fielding customer concerns and scheduling appointments for our service department to making accurate calls about vehicle warranty protections. If you thrive in a multifaceted work environment that has no shortage of foot traffic, apply today!

Responsibilities

• Greet customers and assess their vehicle service needs.
• Create accurate work orders, including detailed descriptions of customer concerns and required repairs.
• Utilize various resources, including local parts stores, wholesale distributors, online retailers, OEM dealerships, and salvage yards, to locate and procure parts.
• Obtain customer authorization for repairs.
• Communicate effectively with technicians to ensure the timely and accurate completion of work.
• Provide regular updates to customers on the status of their vehicles.
• Explain repairs and maintenance services to customers in a clear and understandable manner.
• Prepare and present repair estimates to customers.
• Process payments and close out work orders.
• Follow up with customers to ensure satisfaction with services.
• Meet or exceed sales and customer satisfaction goals.
• Schedule appointments for service technicians
• Resolve customer complaints and make follow-up calls to facilitate a positive service center experience
• Leverage automotive technology and product knowledge to clearly address customer needs and share the status of service appointments
• Work with the dealership auto service porter to ensure vehicles are ready for customer pick-up
• Manage all automotive paperwork, including repair orders, invoices, and maintenance records

Qualifications

• Proven experience as an Automotive Service Writer (minimum 2 years).
• Strong understanding of automotive systems and repair procedures.
• Excellent customer service and communication skills.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• A high school diploma or GED is required
• A valid, state-issued driver’s license and clean driving record is required
• Prior experience in a service advisor role not required but is highly preferred
• Excellent organizational, interpersonal, and communication skills are necessary
• Experience using Microsoft Excel, Word, and other basic computer programs is necessary

Compensation

$50,000 - $90,000 + Commission

About JE Import

At JE Import, we take our work very seriously. We specialize in import and domestic service and repair, whether you drive a Civic or a Ferrari, we can treat your car to a whole host of performance upgrades and pamper it with the maintenance it craves. We also do short-term and long-term storage contracts.