Service Advisor

Kitchener Ford; Kitchener; On-site; CAD 45,000 - 60,000; Full time

Job summary

A local automotive dealership in Kitchener is seeking a Service Advisor to facilitate efficient service for customers. The ideal candidate will have a valid driver's license and a minimum of 2 years of experience in a dealership. Responsibilities include communicating with customers about their service needs and documentation. This role offers a collaborative work environment and competitive compensation.

Benefits

Full benefit programs

Competitive compensation plans

Employee and Family Assistance Program

Collaborative work environment

Qualifications

• Valid driver's license.
• Minimum 2+ years of service advisor experience in a dealership.
• Experience in the automotive industry preferred.

Responsibilities

• Ensure timely, friendly, and efficient service to customers.
• Act as a liaison between the customer and technicians.
• Document customer concerns and review work order upon vehicle delivery.

Job description

Overview

Kitchener Ford is currently seeking a Service Advisor to join our team of customer focused professionals.

The Service Advisor is responsible for ensuring that our service customers receive timely, friendly and efficient service. Acting as a liaison between the customer and our technicians, the Service Advisor recommends required service and repairs, handles scheduled maintenance service requests and sells additional services when appropriate. The Advisor helps to ensure the vehicle is fixed right the first time by accurately documenting the customer concern on the repair order and reviews the work order with the customer upon vehicle delivery.

Qualifications / Requirements

• Valid driver’s license
• Minimum 2+ years of service advisor experience in a dealership
• Experience in the automotive industry preferred

Why We’re Awesome

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment & group support

How to Apply

Qualified applicants are invited to apply with resume and cover letter.

Kitchener Ford is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at 807-797-5769 or to make your needs known in advance.