Senior Utility Billing Lead: Reconciliation & Customer Expert

Hamilton Insurance Group, Ltd.; Hamilton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A municipal government agency in Hamilton seeks a Utility Billing Lead to oversee billing operations and provide guidance to clerks. This role requires strong analytical skills and expertise in billing reconciliation, ensuring compliance with municipal regulations. The ideal candidate will have a background in accounting or business administration, excellent communication skills, and the ability to work under tight deadlines. Join a diverse team committed to exceptional service and community engagement.

Qualifications

• Demonstrated knowledge of accounting procedures and related financial reporting.
• Experience in large-scale billing and reconciliation.
• Proven knowledge with billing and water meter functionality preferred.
• Excellent people skills including the ability to mentor the team.
• Ability to resolve unique customer issues effectively.

Responsibilities

• Provide technical guidance to Utility Billing Clerks.
• Responsible for reconciliation of utility and general ledger accounts.
• Determine timely and accurate billing processes.
• Manage billing period cycles and payment arrangements.
• Conduct special projects assigned by the Supervisor.

Skills

Analytical skills

Customer service

Problem-solving

Mentorship

Communication

Education

Post-secondary education in accounting or business administration

Tools

MS Office Suite 365

Customer Billing software

Job description

A municipal government agency in Hamilton seeks a Utility Billing Lead to oversee billing operations and provide guidance to clerks. This role requires strong analytical skills and expertise in billing reconciliation, ensuring compliance with municipal regulations. The ideal candidate will have a background in accounting or business administration, excellent communication skills, and the ability to work under tight deadlines. Join a diverse team committed to exceptional service and community engagement.