Senior Travel Counsellor

Carlson Wagonlit Travel (Hauptsitz Deutschland) / CWT Beheermaatschappij B.V. Deutschland; Calgary; On-site; CAD 50,000 - 75,000; Full time

Job summary

A global travel management leader is seeking a Senior Travel Counsellor in Calgary, Canada. This role focuses on delivering exceptional service while managing both domestic and international travel arrangements. Candidates should have 3-5 years in the travel industry, high school diploma, and strong problem-solving abilities. The position offers a chance to build credibility and loyalty within a highly respected brand. Join us to provide top-notch experiences for travelers in a dynamic environment.

Qualifications

• 3-5 years’ experience in the travel industry or customer service center.
• Superior written and verbal communication skills.
• Proven ability to create complex travel arrangements.

Responsibilities

• Delight the traveler and provide excellent service.
• Create domestic and international travel arrangements.
• Sell products contributing to CWT’s profitability.

Skills

Customer service

Problem solving

Communication skills

Travel industry knowledge

Multi-lingual handling

Education

High School diploma or equivalent

Tools

Microsoft Excel

Avaya phone system

Moxie

Power Express

Job description

Senior Travel Counsellor (180002F0)

Intermediate / Senior Travel Counselor

Your mission as a Carlson Wagonlit Travel (CWT) Senior/Intermediate Travel Counselor is to “Deliver the Perfect Trip” so that CWT can sustain optimum results for clients and shareholders. You are specifically responsible for delighting the traveler/travel arranger, building commercial value, and strengthening the CWT brand in a way that balances the requirements of all stakeholders and positions our workforce as a key differentiator for our business.

Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together.

Learn about our travel counselor opportunities and start your journey today.

Responsibilities

• You delight the traveler/travel arranger
• Listen and lead the conversation to solve problems in a timely manner with all types of customers in all circumstances
• Create domestic and international travel arrangements for clients to include air, hotel, and ground transportation. International travel arrangements should comprise 50% of total bookings
• Build credibilityand loyalty to CWT by ensuring consistency of service delivery (even if the person is unknown) around the globe in a way that compliments the unique travel policy of each client with interaction to make each traveler feel special
• Be a trusted advisorby offering informed and insightful recommendations which provide the very best traveler experience in each situation
• Sell products that are of commercial value to CWT and contribute to CWT’s profitability
• Operate with discretion for clients and the travel arrangers
• Follow company procedures, guidelines and standards
• Remain current on value we provide to each customer
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate
• Adapt and change as requirements of the business change
• Embrace new technology and ways of working that promote flexibility to adjust quickly to shifting needs of the business
• You represent and strengthen the CWT brand in how you work on a day‑to‑day basis

Qualifications

• Minimum High School diploma or equivalent
• 3-5 years’ experience in the travel industry in a similar position or in a customer service center required
• Previous VIP Customer experience preferred
• Superior written and verbal communication skills (in person and on phone)
• Very customer focused and service oriented
• Proven ability to create travel arrangements including air, hotel and ground transportation (including transactions that are multi‑segment/multi‑destination)
• Ability to handle multi‑cultural sometimes multi‑lingual clientele
• Diplomatic problem solver and results-driven
• Adaptable and motivated to learn
• Proficiency in technology to research options and to complete process requirements
• Knowledge of the Microsoft Excel, Avaya phone system, Moxie, and Power Express a plus
• Preferred understanding of international travel as well as requirements (e.g. visas, passports and immunization requirements) as to comfortably advise clients of those requirements

As an Equal Opportunity Employer/Affirmative Action employer, CWT will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.