Senior Technical Program Manager, Data Science

Sprout Social; Canada; Remote; CAD 123,000 - 185,000; Full time

Job summary

A leading social media management firm is seeking a Senior Technical Program Manager in Canada to enhance operational practices within the Data Science team. The candidate will lead program management initiatives that streamline workflows and ensure alignment with organizational goals. Ideal applicants possess strong strategic thinking and organizational skills, along with experience in high-growth SaaS environments. This role offers a competitive salary and the chance to make a significant impact in a dynamic team.

Benefits

Insurance and benefit options

Flexible paid time off

Wellness initiatives

Ongoing education opportunities

Remote work flexibility

Qualifications

• 4+ years of experience in software organizations in Program Management or Technical Program Management roles.
• Proven track record of leading large-scale, high-impact technical programs.
• Experience in high-growth SaaS environments.

Responsibilities

• Define and document operational processes for the Data Science team.
• Build and maintain Jira projects to provide clarity and visibility.
• Organize program planning and communication to ensure alignment.

Skills

Strategic thinking

Organizational skills

Leadership skills

Communication skills

Problem-solving

Education

Bachelor's or Master's degree in relevant field

Tools

Jira

Confluence

Google Suite

Tableau

Mixpanel

Job description

Senior Technical Program Manager, Data Science

Remote Canada

Product Management

We know experience is built in a number of ways. Even if your background doesn’t match the exact requirements, we encourage you to apply and share any relevant skills in a cover letter. Sprout welcomes all candidates to apply, including those who identify as BIPOC, women and underrepresented genders in tech, LGBTQIA+, parents, veterans, persons with disabilities and people of all faiths.

New

Senior Technical Program Manager, Data Science

Remote Canada

Description

Sprout Social is looking to hire a Senior Technical Program Manager to our R&D Operations team.

Why join Sprout’s R&D Operations team?

Sprout empowers businesses around the globe to tap into the power and opportunity of social media. Our software brings together social content and messaging, data and workflows in a unified system of records, intelligence and action. Operating across major social media channels like Twitter, Facebook, Instagram, TikTok, Pinterest, LinkedIn, Google and YouTube, we provide organizations with a centralized platform to effectively manage social media efforts across stakeholders and business functions. We’re relentless about ensuring the success of our customers and building elegant software, and are regularly recognized by customers for our industry-leading products.

What you’ll do:

Reporting to the Chief of Staff & Head of Ops for R&D, and partnering closely with the Senior Manager of Data Science, you’ll embed directly with the Data Science team to establish and refine operational practices. You’ll be responsible for shaping how the team manages intake, stakeholder requests, and delivery workflows, while introducing frameworks and tools that make collaboration smoother and more transparent.

In this role, you will:

• Partner with Data Science leadership to define, document, and evolve operational processes, including intake, prioritization, stakeholder management, and program tracking.
• Build and maintain Jira projects, dashboards, and workflows that provide clarity, accountability, and visibility into ongoing and upcoming work.
• Organize and facilitate program planning, reviews, and communication cadences to ensure the Data Science team and its stakeholders remain aligned and well-informed.
• Develop frameworks for stakeholder engagement and communication so the right inputs are captured and decisions can be made quickly.
• Surface risks, clarify dependencies, and proactively manage blockers across the team’s portfolio of work.
• Introduce and refine lightweight, scalable structures that help Data Science operate effectively within the broader R&D organization.
• Support adoption and change management for new Data Science tools, processes, and platforms.
• Establish operational metrics to track the health and impact of Data Science initiatives.

What you’ll bring

You’re an experienced program manager who brings clarity to complexity and builds right-sized systems that keep cross-functional work organized and accountable. You know how to navigate the org to bring in the right people, surface risks early, and get to the root of problems. You stay connected to the “why” — understanding goals, strategy, and execution — and help teams stay aligned to it. If you’re a strategic thinker with a passion for keeping R&D teams organized, and you’re excited to shape what great R&D program management looks like, we’d love to talk to you!

The minimum qualifications for this role include:

• 4+ years of experience working in software organizations in Engineering, Program Management, or Technical Program Management roles
• Proven track record of leading large-scale, high-impact, cross-functional technical programs
• Experience in high-growth SaaS environments

Preferred qualifications:

• Strong strategic thinking with the ability to connect day-to-day execution to broader business objectives
• Skilled at navigating ambiguity and bringing clarity and focus to teams
• Excellent leadership, organizational, and communication skills
• Background in supporting data-focused teams with a solid grasp of foundational technology concepts
• Experience using Atlassian products (Jira, Confluence), Google Suite (Docs, Slides, Sheets), Mixpanel and Tableau
• Familiarity with analytics and reporting environments (e.g., Sheets, Mixpanel, Hex, Tableau) and experience leading teams or initiatives that leverage these tools.

How you’ll grow

Within 1 month, you’ll plant your roots, including:

• Completing Sprout Social’s new hire training and onboarding alongside fellow new team members to gain a broad understanding of our products and how your role fits into the organization.
• Partnering with your manager and the Senior Manager of Data Science to define success metrics for your role and how you’ll be measured.
• Exploring our products to understand what makes our software unique and why customers love it.
• Building relationships across data teams, product, engineering, design, and GTM teams.

Within 3 months, you’ll start hitting your stride by:

• Establish a clear understanding of the Data Science team’s objectives, portfolio, and stakeholder landscape.
• Stand up initial operational processes and Jira structures to improve intake, prioritization, and visibility.
• Begin facilitating team ceremonies and stakeholder updates, driving clarity and momentum in ongoing work.
• Identifying opportunities to improve how we collaborate and operate across functions and within Data Science.

Within 6 months, you’ll be making a clear impact through:

• Become the go-to partner for Data Science leadership on operational excellence, intake prioritization, and cross-team alignment.
• Roll out frameworks for stakeholder management that improve communication and reduce friction across the org.
• Ensure that the team’s work is consistently visible, tracked, and connected to R&D-wide objectives
• Contribute to more predictable planning and delivery cycles for the Data Science team.

Within 12 months, you’ll make this role your own by:

• Act as a thought partner to the Senior Manager of Data Science and R&D Operations leadership, shaping how program management best supports technical research-oriented teams.
• Share and scale successful frameworks you’ve developed for Data Science so they can be adopted by other technical groups.
• Surprising us — bringing your unique skills, ideas, and energy to strengthen the team in ways we haven’t yet imagined.

Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager

Our Benefits Program

We’re proud to regularly be recognized for our team, product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance, like our flexible paid time off and parental leave program
• High-quality and well-maintained equipment—your computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental well-being of our team
• Ongoing education and development opportunities via our Grow@Sprout program, employee-led diversity, equity and inclusion initiatives and mentorship programs for aspiring leaders
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members

The base pay range for this role is $123,200 (min), $154,000 (mid), $184,800 (max) CAD annually. Individual base pay is based on various factors, including work location, relevant experience and skills, the responsibility of the role, and job duties/requirements.

The listed ranges represent the full earning potential in this position. Starting salaries for well-qualified new hires are typically around the midpoint of the range. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. We have outlined the various components to an employee’s full compensation package here to help you to understand our total rewards package.

Candidates for this remote work opportunity must be based in either British Columbia or Ontario. If you are based in another location within Canada, we aren’t able to hire in your location at this time; however, if you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration.

When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software, Inc., and Crosschq, Inc., cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, by clicking “Submit Application” on this site, you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review Sprout's Global Applicant Privacy Notice.

Create a Job Alert

Interested in building your career at Sprout Social? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

How did you hear about this job? * Select...

Do you have experience working as a technical program manager in high-growth SaaS environments? * Select...

In which province do you currently reside? Note: We're able to accommodate employment in some Canadian provinces but not all. If your province is not included in the list below, we aren’t able to hire in your state at this time. * Select...

If your province was not included in the above list, are you willing to relocate to a location where Sprout is able to accommodate employment for this role? If not, but you’d like to stay in touch with us in case that changes in the future, please apply and we’ll save your application for possible future consideration. * Select...

Are you authorized to work lawfully in Canada for any employer? * Select...

Will you now or in the future require sponsorship for an employment-based visa status (for example, H-1B)? * Select...

LinkedIn Profile

What is your current or most recent company? *

Please share the name of your current or most recent employer. If you're currently not working, feel free to list your previous company. This helps us better understand your background and experience.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Sprout Social’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Voluntary Self-Identification of Disability

Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

• Alcohol or other substance use disorder (not currently using drugs illegally)
• Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
• Blind or low vision
• Cancer (past or present)
• Cardiovascular or heart disease
• Celiac disease
• Cerebral palsy
• Deaf or serious difficulty hearing
• Diabetes
• Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
• Epilepsy or other seizure disorder
• Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
• Intellectual or developmental disability
• Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
• Missing limbs or partially missing limbs
• Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
• Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
• Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
• Partial or complete paralysis (any cause)
• Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
• Short stature (dwarfism)
• Traumatic brain injury

Disability Status Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

About Sprout

Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform offers comprehensive social media management solutions, including publishing and engagement functionality, customer care, influencer marketing, advocacy, and AI-powered business intelligence to more than 30,000 brands. Founded in 2010, Sprout has a hybrid team located across the globe. Sprout Social has been recognized as a Glassdoor Best Places to Work, PEOPLE Companies that Care, Great Place to Work Best Workplace for Parents and more.

Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun.