Senior Technical Account Manager — Cybersecurity & Equity

CrowdStrike; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading cybersecurity firm is seeking a skilled Customer Success Manager to serve as the primary technical contact for Premium Support customers. In this role, you will onboard new customers, conduct health checks, and advocate for customer feedback. Candidates should have a Bachelor’s degree, experience with Windows Server, and strong customer service skills. This position offers competitive compensation and professional development opportunities in a vibrant work culture.

Benefits

Competitive compensation and equity awards

Comprehensive wellness programs

Paid parental and adoption leaves

Opportunities for professional development

Vibrant office culture

Qualifications

• Bachelor’s Degree or equivalent experience.
• Experience working with Windows Server Operating Systems.
• Strong written and verbal communication skills.

Responsibilities

• Serve as the primary technical contact for Premium Support customers.
• Onboard new customers to the employer's platforms.
• Conduct proactive health checks and product training.

Skills

Customer service skills

Technical credibility

Communication skills

Problem-solving abilities

Education

Bachelor’s Degree or equivalent experience

Bachelor’s Degree in Computer Science or equivalent

Tools

Windows Server

Linux

Mac

Python

RestAPI

Job description

A leading cybersecurity firm is seeking a skilled Customer Success Manager to serve as the primary technical contact for Premium Support customers. In this role, you will onboard new customers, conduct health checks, and advocate for customer feedback. Candidates should have a Bachelor’s degree, experience with Windows Server, and strong customer service skills. This position offers competitive compensation and professional development opportunities in a vibrant work culture.