Senior Software Developer II

BCE; Toronto; Hybrid; CAD 100,000 - 125,000; Full time

Job summary

A leading telecommunications company is seeking a skilled individual with at least five years of experience in software development and integration for a position based in Toronto. You will develop solutions for contact center technologies and work in a hybrid model. Bilingual in French and English is required, and you'll contribute to advanced technological solutions to enhance customer experiences.

Benefits

Comprehensive compensation package

Medical, dental, vision, and mental health benefits

35% discount on services

Qualifications

• Minimum of five years of experience in software development or integration.
• Ability to develop applications or interfaces for technological solutions.
• Knowledge of contact center solution features through training.

Responsibilities

• Develop solutions to interact with databases and REST services.
• Integrate contact center solutions or in-house applications.
• Participate in functional analysis to define business requirements.
• Work closely with colleagues in an Agile setting.

Skills

JavaScript

HTML

CSS

Java or C#

AWS

Google Cloud or Azure

DevOps

Python

C

SQL

Go

VXML

Education

Education in Computer Science or related field

Tools

Contact center solutions

CRM

Job description

Overview

Req Id : 425710

At Bell our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions, and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. Through our commitment to environmental, social and governance initiatives you will feel good about the greater impact you will have making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Bell Business Markets team you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility / 5G, Cloud, Cyber Security, Voice Collaboration & Contact Centre, and Internet & Private Networks.

At Bell your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The candidate will have a minimum of five years of experience and will be able to develop software and / or integrate technological solutions.

Key Responsibilities

• Develop solutions to interact with databases and REST services.
• Integrate contact center solutions or in-house applications.
• Acquire knowledge of contact center solution features through training and support programs.
• Participate in functional analysis to define business requirements.
• Work closely with colleagues to deliver complex contact center solutions.
• Participate primarily in an Agile mode in the development and / or integration of contact center solutions.

Critical Qualifications

• Knowledge of contact center solutions or product suites from one or more of the following vendors: Genesys, NICE, Google and / or AWS as well as CRM.
• Ability to develop applications or interfaces for technological solutions.
• Ability to integrate applications into technological systems or solutions.
• Capability to work as a team and interact with customers to ensure their satisfaction throughout the entire project delivery cycle.
• Client-oriented with experience demonstrating an ability to deliver solutions according to customer expectations.
• Strong experience with a combination of the following technologies: JavaScript, HTML, CSS, Java or C#, AWS, Google Cloud or Azure. (DevOps, Python, C, SQL, Go, VXML are assets).
• Good ability to diagnose application problems and related network issues.

Other Requirements / Qualifications

• Education in Computer Science or a related field.
• Bilingual in French and English (spoken and written).
• Ability to obtain Federal Government security clearance.

Preferred Qualifications

• Decisive Problem Solver: Proactively addresses challenges with immediate and effective action.
• Strategic and Adaptable Thinker: Analyzes problems comprehensively incorporating new information and perspectives to develop innovative solutions.
• Effective and Empathetic Communicator: Tailors communication style and content to resonate with diverse audiences and achieve optimal understanding.
• Highly Adaptable and Resourceful: Masters new situations demonstrating skillful responsiveness to evolving demands.
• Collaborative Team Builder: Actively challenges divisive thinking and fosters a shared sense of purpose.
• Dedicated Mentor and Coach: Invests in the growth of others by providing guidance, support, and mentorship.

LI-SS1

Adequate knowledge of French is required for positions in Quebec.

Job Details

• Position Type: Management
• Job Status: Regular - Full Time
• Job Location: Canada : Ontario : Toronto; Canada : Ontario : Mississauga; Canada : Quebec : Montreal
• Work Arrangement: Hybrid

Application Deadline: 09 / 12 / 2025

For work arrangements that are Hybrid, successful candidates must be based in Canada and report to a Bell office for a minimum of 3 days a week. Bell offers flexibility in work hours based on business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We offer a comprehensive compensation package including a competitive salary and a wide range of benefits to support the well-being of you and your family. As a Bell team member you’ll have access to medical, dental, vision and mental health benefits that you can tailor to your needs, and a 35% discount on our services and exclusive offers from our partners.

Bell is committed to an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, please contact us via the Accessibility page.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy to learn how we collect, use and disclose your personal information.