Senior Service Designer - REMOTE

Randstad Canada; St. Albert; Remote; CAD 80,000 - 100,000; Part time

Job summary

A leading staffing firm is seeking a passionate Service Designer to join a Data Centre of Excellence in Edmonton. The role focuses on applying human-centered design principles to improve how data is accessed and utilized. Candidates should have extensive experience in user research, facilitating workshops, and creating user visualizations. This position offers a significant opportunity to influence public services through innovative data practices.

Benefits

Join a dedicated Data Centre of Excellence

Play a pivotal role in shaping government-wide data strategy

Work on high-impact projects for citizens

Qualifications

• 4+ years of relevant professional experience.
• 8+ years of experience applying human-centered design approaches.
• 6+ years of experience creating journey maps and service blueprints.

Responsibilities

• Lead and facilitate co-design workshops to gather user requirements.
• Design and execute user research activities, including prototyping.
• Prepare strategic recommendations and roadmaps for enhancements.

Skills

Human-centered design

User research

Data visualization

Facilitating co-design workshops

Education

Post-secondary education in a related field

Job description

Overview

Are you a passionate Service Designer looking to make a significant impact? Our Edmonton client is seeking a talented individual to join their Data Centre of Excellence on an initial 6-month contract. In this role, you will apply human-centered design principles to transform how data is accessed, utilized, and delivered. This is a unique opportunity to shape data-informed decision-making and contribute to projects that directly improve services for the public.

Advantages

• Join a dedicated Data Centre of Excellence focused on innovation and best practices.
• Play a pivotal role in shaping the government-wide data strategy for a major organization.
• Work on high-impact projects that enhance data access and services for citizens.
• Collaborate with diverse teams and senior leaders across multiple departments.
• Utilize and champion human-centered design principles on a large and influential scale.

Responsibilities

• Lead and facilitate co-design workshops to gather user requirements and insights.
• Develop journey maps, service blueprints, and process maps to visualize user experiences.
• Design and execute user research activities, including prototyping and usability testing.
• Analyze user experiences across data products to identify gaps and opportunities for improvement.
• Integrate human-centered design methods into data product delivery and program reviews.
• Collaborate with program teams to co-design new processes and policies that drive change.
• Prepare strategic recommendations and roadmaps for data product and service enhancements.

Qualifications

• Post-secondary education in a related field plus 4+ years of relevant professional experience.
• 8+ years of experience applying human-centered design approaches (UX, service design, etc.).
• 8+ years of experience working with complex digital or data products and architecture.
• 6+ years of experience creating journey maps, service blueprints, and other user visualizations.
• 6+ years of demonstrated experience facilitating and leading co-design workshops.

Summary

If you are a strategic thinker dedicated to using your design skills to solve complex challenges, we want to hear from you. This is your chance to influence a transformative data journey and make a lasting impact on public services. Apply directly to this job ad or reach out to your Randstad Digital representative immediately!

P.S. Don’t forget that when you update your profile on Randstad.ca it helps us find you faster when we do have roles that match your skills! So even if this role isn’t for you please update your profile so we can find you!

We look forward to supporting you in your job search!

Good luck!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada\'s workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.