Senior SAP Service Management (SM) Consultant – REMOTE/PST

ActiveSoft, Inc; Canada; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading software solutions provider is seeking a Senior SAP Service Management Consultant for a remote position in Canada. Responsibilities include production support, managing change requests, and leading projects. The ideal candidate has strong expertise in SAP Service Management, excellent communication skills, and the ability to work independently. This role offers an opportunity to contribute to diverse projects in a dynamic environment.

Qualifications

• Expertise in SAP SM: Warranty, Service Orders, Service Notification.
• Advanced knowledge in Notification, Billing, Contracts.
• Strong background in EDI/IDoc Integration.

Responsibilities

• Handle production support tickets: troubleshooting and resolution.
• Manage change requests and lead/support projects.
• Collaborate with teams for robust solutions.

Skills

SAP SM expertise

Customer Service Master Data

Logistics Execution

EDI/IDoc Integration

Excellent communication

Job description

We are looking for a Senior SAP Service Management (SM) Consultant to provide production support, manage change requests, and lead/support projects. This role requires strong functional expertise, excellent communication skills, and the ability to work independently with business and technical teams. It's a 6+ Months REMOTE/PST role.

Responsibilities

• Handle production support tickets: troubleshooting, analysis, resolution, configuration.
• Manage change requests (small enhancements within 1 month).
• Lead/support projects: requirements, design, configuration, testing, and solution delivery.
• Collaborate with cross-functional and technical teams for robust solutions.

Required Skills

• Strong expertise in SAP SM: Warranty, Service Orders, Service Notification, Whole Unit Exchange/Repair.
• Advanced knowledge: Notification, Warranty, Billing, Contracts (Value/Quantity/Service), Revenue Recognition.
• Customer Service Master Data (Equipment, Warranty, Functional Location, Counters).
• Experience with IDocs: Partner profiles, segments, testing.
• Interfaces with SAP and non-SAP systems.
• Strong background in Logistics Execution, EDI/IDoc Integration, Warehouse Management, Shipping.
• Ability to design, configure, write functional specs, test, and implement.
• OTC knowledge (high-level configuration/concepts) is a plus.
• Excellent communication; able to work independently and run initiatives.